Sarah Wesley
Fredericksburg,VA
Summary
Operations professional with extensive experience in healthcare administration and patient care at Infucare RX. Demonstrated success in project leadership and conflict resolution, resulting in improved service delivery and operational efficiency. Skilled in managing medical records and building collaborative relationships to ensure optimal patient outcomes and satisfaction.
Overview
3
3
years of professional experience
Work History
Operations Admin Assistant/ Infusion Suite Coordinator
InfuCare Rx
Stafford, VA
05.2025 - Current
- Maintained records, billing estimates, and supply orders to support administrative functions effectively.
- Monitored agency nursing and resident doctor coverage to ensure adequate staffing and service continuity.
- Verified patient schedules with nursing staff both on-site and via agency.
- Recruited and managed vendors to improve service delivery in Virginia medical suite.
- Issued medication and supply requests to pharmacy for five active suites in jurisdiction.
- Generated billing notes and reports for Dr. Chang's suite.
- Supported infusion suite coordinators by providing necessary coverage and assistance. by providing coverage and support.
- Responded promptly to evolving needs across company-wide suites' email communications.
Team Lead/ Receptionist/ Assistant
Just Cats Veterinary Clinic
Fredericksburg, USA
02.2025 - 05.2025
- Led back team of assistants in primary care/urgent care to enhance operational efficiency.
- Made decisions in doctor's absence regarding critical care patients
- Acted as a liaison between clients and the doctor on end-of-life care and surgical decisions.
- Discussed financial options regarding patient care at all levels of emergencies.
- Explained financial options for patient care across various emergency levels to ensure informed decision-making.
- Built collaborative relationships with nearby vet clinics and animal rescues to streamline patient referrals and support.
Veterinary Receptionist
Emmavet
Alexandria, USA
05.2023 - 02.2025
- Provide phone triage for call-in clients based on critical need
- Determined client requirements to ensure proper care in lobby during check-in process
- Took patient histories, collected samples, and monitored patients throughout stays, supporting effective care and recovery
- Assist larger/ critical animals to the back via gurney or lifting.
- Facilitate end of life care conversations with pet parents
- Collected financial reimbursement for services and reminded clients of rechecks and follow-up appointments, facilitating smooth operations and client compliance.
- Ensured clean, welcoming environment for in-house clients, enhancing comfort and experience during visits
Education
MBA - Business Administration
West Governors University
Remote12-2026
Online course - Administrative Assistant
Penn Foster College
Remote05-2025
B.S. - Animal Science
Cornell University, College of Agriculture And Life Sciences
Ithaca, NY05-2020
Skills
- Healthcare administration
- Medical administration
- Patient care and support
- Medical records management
- Customer relationship management
- Customer service excellence
- Budget management
- Data analysis and collection
- Project leadership and coordination
- Team leadership
- Calendar management
- Conflict resolution
Languages
- Spanish, Intermediate
- English, Fluent
Timeline
Operations Admin Assistant/ Infusion Suite Coordinator
InfuCare Rx
05.2025 - Current
Team Lead/ Receptionist/ Assistant
Just Cats Veterinary Clinic
02.2025 - 05.2025
Veterinary Receptionist
Emmavet
05.2023 - 02.2025
MBA - Business Administration
West Governors University
Online course - Administrative Assistant
Penn Foster College
B.S. - Animal Science
Cornell University, College of Agriculture And Life Sciences