Sarah Williams
Springfield,MO
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing client, company and employee needs.
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
Work History
Shift Supervisor
The Arc Of The Ozarks
Springfield, Missouri
10.2015 - Current
- Supervised daily operations to ensure efficient workflow and team coordination.
- Trained new staff on procedures, safety protocols, and best practices.
- Monitored client needs and provided support to enhance service delivery.
- Coordinated staff schedules to meet operational demands and coverage requirements.
- Conducted regular team meetings to discuss updates and address concerns.
- Assisted in resolving conflicts among staff to maintain a positive work environment.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Amazon AIV and Appstore
Amazon
Kennewick, Washington
01.2012 - 03.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Central High School
Springfield, MissouriSkills
- Team coordination
- Staff training
- Workflow optimization
- Conflict resolution
Timeline
Shift Supervisor
The Arc Of The Ozarks
10.2015 - Current
Amazon AIV and Appstore
Amazon
01.2012 - 03.2015
Central High School