- Backpacking and Hiking
- Rock Climbing
- Reading
- DIY and Home Improvement
Sarah Wollner
Dorchester,IA
Summary
Resourceful and highly organized professional with experience in healthcare leadership, client services, behavioral support and office operations. Proven ability to build strong relationships with clients, patients, families and staff while managing multiple priorities in fast- paced environments. Known for taking initiative, learning quickly and solving problems independently. Skilled in communication, documentation, scheduling and delivering high quality service with attention to detail and a compassionate approach.
Overview
8
8
years of professional experience
Work History
Regional In-Home Care Manager
Summit Home Care
05.2023 - 07.2025
- Oversaw regional operations, ensuring compliance with company policies and local regulations.
- Developed and implemented strategic plans to enhance regional performance and customer satisfaction. Analyzing market trends to identify growth opportunities withing the region.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Developed and implemented strategic plans to improve operational efficiency and achieve business objectives.
- Collaborated with cross-functional teams to ensure alignment on goals and streamline project execution.
- Oversaw budget management, ensuring resource allocation aligned with organizational priorities and financial goals.
Clinic Manager
Summit Clinical Labs
02.2021 - 05.2023
- Oversaw daily clinic operations, ensuring efficient workflow and patient satisfaction.
- Developed performance metrics to enhance staff productivity and accountability.
- Managed inventory control, optimizing supply chain for laboratory materials.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Behavioral Therapist
Autism Partnership
03.2019 - 12.2019
- Developed and implemented individualized treatment plans for children with autism spectrum disorder.
- Conducted behavioral assessments and analyzed data to inform therapy goals.
- Updated parents and caregivers on client progress to visualize client trajectory.
- Developed strong relationships and collaborated with school personnel, advocating for appropriate accommodations and services for clients within educational settings.
- Maintained accurate documentation of session notes, treatment plan updates, and progress reports for effective communication with team members and insurance providers.
Client Care Specialist
Lakeshore Veterinary Specialists
04.2017 - 12.2018
- Coordinated appointments and managed client inquiries using practice management software.
- Developed and maintained strong relationships with clients to enhance satisfaction and loyalty.
- Facilitated effective communication between clients and veterinary staff to enhance service delivery.
- Streamlined client intake processes, improving workflow efficiency and accuracy of patient records.
- Trained new team members on client care protocols and best practices, improving onboarding efficiency.
- Successfully managed high- volume communications, prioritized critical and emergency requests and maintaining calm and efficient in a high pressure veterinary hospital setting.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Waukesha North
Waukesha, WINo Degree - Criminal Justice
Peru State. College
Peru, NENo Degree - Social Work
University Wisconsin Milwaukee
Milwaukee, WISkills
- Operations management
- Collaborative problem-solving
- Time management
- Research
- Organization skills
- Documentation / data entry and reporting
- Medical billing
- Document review
- Confidential records handling
- Urgent care
- Conflict resolution
- Customer and client relations and communication
- Patient flow
- Applied behavior analysis
Accomplishments
Independently managed all aspects of For Sale By Owner (FSBO) home sale, including renovation planning, project timelines, completing extensive home renovations, budgeting, marketing, document preparation, buyer communications, contract coordination and negotiating resulting in a sale price more than double the original price.
Interests
Timeline
Regional In-Home Care Manager
Summit Home Care
05.2023 - 07.2025
Clinic Manager
Summit Clinical Labs
02.2021 - 05.2023
Behavioral Therapist
Autism Partnership
03.2019 - 12.2019
Client Care Specialist
Lakeshore Veterinary Specialists
04.2017 - 12.2018
High School Diploma -
Waukesha North
No Degree - Criminal Justice
Peru State. College
No Degree - Social Work
University Wisconsin Milwaukee