SARAH YOHANIS
Cary
Summary
Dynamic Resource Coordinator with extensive experience at Stefanini Group in employee onboarding and billing accuracy. Bilingual professional skilled in enhancing team collaboration and problem-solving for over 400 employees. Proven ability to manage comprehensive onboarding programs that boost engagement and retention while ensuring compliance and exceptional customer service.
Overview
7
7
years of professional experience
Work History
Onboarding Specialist
Allied Universal Security Services
09.2025 - Current
- Ensured successful New Employee Orientation by preparing essential materials and tools.
- Facilitated compliance with company policies during onboarding processes for new hires.
- Created training resources to improve new hires’ understanding of operational protocols.
- Streamlined onboarding workflows, significantly reducing new employee integration times.
- Proctored NEO, verifying Form I-9 documents and administering necessary drug tests.
- Initiated onboarding documents using Applicant Tracking System (iCIMS) for efficiency.
Resource Coordinator I
Stefanini Group
05.2021 - 07.2024
- Ensured seamless project support through daily collaboration with business leaders and teams.
- Verified and approved 300-450 biweekly timesheets for U.S. and Canadian employees.
- Supported onboarding processes for 450 employees, addressing issues as they arose.
- Facilitated accurate monthly invoicing for 50 client companies through strong communication.
- Maintained compliance with company policies while resolving timesheet discrepancies.
Compliance Coordinator
Impellam
05.2022 - 03.2023
- Surpassed SLA standards by delivering timely responses and exceptional customer service.
- Provided Microsoft Dynamics support to 400 field employees, resolving navigation issues.
- Facilitated employee onboarding for approximately 400 employees, addressing diverse needs effectively.
- Managed 30 background checks and drug screenings daily, ensuring timely evaluations.
- Ensured thorough pre-employment assessments, enhancing hiring processes and candidate evaluations.
Customer Service & Logistics Specialist
Verdesian Life Sciences
02.2020 - 03.2021
- Ensured timely and accurate order processing through effective customer communication.
- Maintained precise estimated ship dates by coordinating with production and logistics teams.
- Coordinated logistics with warehouses and manufacturers for efficient shipping operations.
- Gathered customer feedback to enhance service quality across commercial and operational teams.
- Collaborated with third-party logistics providers to streamline shipping and release processes.
Management Trainee
Enterprise Holdings
07.2018 - 08.2019
- Enhanced customer satisfaction by promptly resolving issues and providing attentive service.
- Managed backend operations, ensuring fleet readiness and coordinating with body shops.
- Applied effective sales techniques, fostering relationships and generating new business opportunities.
- Gained comprehensive knowledge across departments, preparing for branch management responsibilities.
- Established professional relationships with team members, improving communication and conflict resolution.
Education
Bachelor of Science - Business Services and Global Diversity
East Carolina University
Greenville, NC05.2018
Skills
- Bilingual
- Customer Service
- Interpersonal Skills
- Billing
- Problem Solving Skills
- HRIS technologies
- Teamwork and collaboration
- Payroll management
- Staff hiring and recruitment
- Salesforce
- Onboarding
- Employee relations
- ADP
- Confidentiality
- Workplace safety
- Administrative assistance
- Drug testing
- Benefits administration
LANGUAGES
SPANISH
Native or Bilingual
English
Native or Bilingual
TIGRINIYA
Full Professional
Timeline
Onboarding Specialist
Allied Universal Security Services
09.2025 - Current
Compliance Coordinator
Impellam
05.2022 - 03.2023
Resource Coordinator I
Stefanini Group
05.2021 - 07.2024
Customer Service & Logistics Specialist
Verdesian Life Sciences
02.2020 - 03.2021
Management Trainee
Enterprise Holdings
07.2018 - 08.2019
Bachelor of Science - Business Services and Global Diversity
East Carolina University