Sarah Young
Johnsonville,SC
Summary
Adaptable professional with a diverse background in customer service and caregiving. Known for exceptional teamwork and compassion, contributing to improved customer retention and client satisfaction across various roles.
Overview
14
14
years of professional experience
Work History
Sales Associate
Glenn Kelley
Lake City, SC
02.2014 - Current
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Developed strong relationships with repeat customers, fostering loyalty and returning business.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained knowledge of current promotions and inventory to provide informed recommendations.
- Collaborated with team members to ensure store cleanliness and organization for optimal presentation.
Elderly Caregiver
Regina Hart
Pamplico, SC
04.2018 - 01.2021
- Provided compassionate support to elderly clients, ensuring comfort and well-being in daily routines.
- Assisted with medication management, promoting adherence to prescribed health regimens.
- Developed personalized care plans, addressing individual needs and preferences of clients.
- Coordinated transportation for medical appointments, enhancing accessibility to healthcare services.
- Implemented safety protocols, reducing risks and enhancing client security within home environments.
- Enhanced communication between clients and families, facilitating better understanding of care processes.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Facilitated social interactions among senior residents through group activities, events, and outings.
- Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.
- Assisted with personal care tasks, preserving residents' dignity and promoting independence.
- Provided emotional support, significantly improving residents' mental health and overall happiness.
- Administered medications to ensure timely healthcare for each resident.
- Enhanced residents' day-to-day experiences by listening to their stories and providing companionship.
- Coordinated with external healthcare providers to arrange appointments and transportation, ensuring comprehensive care.
- Improved elderly residents' quality of life by providing compassionate daily care and companionship.
- Documented care provided and progress made, ensuring accurate health records.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Monitored clients' overall health and well-being and noted significant changes.
- Completed regular check-ins and progress report for each client.
- Identified needs and coordinated plans for travel and out-of-town functions.
Babysitter
Erica Prosser
Johnsonville, SC
08.2012 - 06.2015
- Supervised children during activities, ensuring safety and engagement.
- Developed and implemented age-appropriate educational games and crafts.
- Communicated effectively with parents regarding children's progress and needs.
- Maintained a clean and organized play environment to promote learning.
- Adapted care strategies to meet individual children's preferences and requirements.
- Collaborated with parents to establish consistent routines for children's development.
- Assisted in meal preparation, promoting healthy eating habits among children.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
Education
Associate of Applied Science - Business Management
Florence Darlington Technical College
Florence, SC05-2019
High School Diploma -
Johnsonville High School
Johnsonville. SC06-2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Elderly Caregiver
Regina Hart
04.2018 - 01.2021
Sales Associate
Glenn Kelley
02.2014 - Current
Babysitter
Erica Prosser
08.2012 - 06.2015
Associate of Applied Science - Business Management
Florence Darlington Technical College
High School Diploma -
Johnsonville High School