Sarah zepp
Amarillo,TX
Summary
Analytical and communicative professional experienced in teamwork and adaptability. Contributed to team success through proactive problem-solving and effective time management. Committed to continuous learning and seeking opportunities that foster professional growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Associate
Casey’s gas station
Amarillo, Tx
04.2026 - Current
- Assisted customers with purchases and provided product information.
- Maintained cleanliness and organization of store and fuel pump areas.
- Operated cash register and processed transactions accurately.
Personal Banking Associate
Wells Fargo
04.2025 - 01.2026
- Educated customers on features and benefits of banking products and services.
- Supported customers in setting up and closing accounts, completing loan applications, and enrolling in new services to enhance their banking experience.
- Cultivated strong customer relationships through exceptional service and tailored financial advice.
- Processed loan applications and monitored progress from start to finish.
- Investigated customer inquiries and resolved discrepancies in a helpful and timely manner.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Recognized and pursued opportunities to cross-sell and upsell loan products, contributing to customer financial goals.
Mortgage Loan Processor
Wells Fargo
03.2020 - 03.2025
- Set up and completed loan submission packages.
- Prepared file for final clear-to-close by branch management.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Handled any conditions sent from underwriting departments.
- Communicated with originator and applicant concerning progress of loan file.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Processed mortgage loan applications accurately and successfully for over 5 years.
Customer Service Representative
Wells Fargo
San Antonio, TX, Tx
05.2013 - 03.2020
- Coached team members in delivering hospitable, professional service aligned with established service models, enhancing customer satisfaction.
- Supported service associates by promptly responding to inquiries via phone and email, facilitating effective resolution of customer issues.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Researched and corrected customer concerns to promote company loyalty.
- Facilitated regular customer service meetings to review progress, identify challenges, and provide actionable feedback for continuous improvement.
- Coached employees through day-to-day work and complex problems.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Collaborated with team members to improve service delivery standards.
- Trained new staff on customer service protocols and tools.
Education
High School Diploma -
John Marshall High School
San Antonio, TXSkills
- Cash handling
- Customer service
- Inventory management
- Microsoft Excel
- Attention to detail
- Time management
- Team collaboration
- Conflict resolution
- Relationship management
- Effective communication
Certification
- CNP - Certified Notary Public
Timeline
Store Associate
Casey’s gas station
04.2026 - Current
Personal Banking Associate
Wells Fargo
04.2025 - 01.2026
Mortgage Loan Processor
Wells Fargo
03.2020 - 03.2025
Customer Service Representative
Wells Fargo
05.2013 - 03.2020
High School Diploma -
John Marshall High School