Sarah Wayne
Lansing,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Lead Receptionist
Therapy Today Counseling & Consulting
08.2016 - Current
- Manage a team of five receptionists, handling all disciplinary actions.
- Assist clients with questions, scheduling appointments, and answering phone lines.
- Manage and maintain schedules for 60 plus Mental Health therapists.
- Complete inventory checks of all office supplies and place inventory orders.
- Conduct regular reception staff meetings and provide constructive feedback to colleagues.
- Manage and maintain the office space schedule for in-office therapists.
- Plan and execute weekly staff lunch.
- Assist in the hiring, training, and mentoring of new staff members.
Lead Client Service Representative
Maximus
08.2016 - 06.2017
- Managed a team of 10-15 Client Service Representatives.
- Tracked call statistics for team members and provided feedback to improve employee performance.
- Handled escalated customer service issues and provided solutions to fix customer problems.
- Handled team disciplinary action with assistance from a Supervisor.
Client Service Representative
Maximus
09.2014 - 06.2015
- Answered phone calls for the Michigan Medicaid helpline and assisted customers with insurance related questions and issues.
- Maintained detailed records of client interactions and phone calls.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Maintained up-to-date knowledge of Medicaid policies and procedures.
Education
Bachelor of Arts - Interdisciplinary Studies
Michigan State University
East Lansing, MIHigh School Diploma -
Portland High School
Portland, MISkills
- Time Management Expertise
- Adaptability and Flexibility
- Appointment Scheduling
- Multitasking Abilities
- Attention to Detail
- Office Management
- Microsoft Office Proficiency
Timeline
Lead Receptionist
Therapy Today Counseling & Consulting
08.2016 - Current
Lead Client Service Representative
Maximus
08.2016 - 06.2017
Client Service Representative
Maximus
09.2014 - 06.2015
Bachelor of Arts - Interdisciplinary Studies
Michigan State University
High School Diploma -
Portland High School
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