Sarah "Gracie" Bertling
Portland,OR
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Burgess Plastic Surgery
11.2022 - Current
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
Veterinary Receptionist
Willamette Valley Animal Hospital
01.2022 - 10.2022
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Educated clients on post-surgical care and nutrition.
Cashier
Wing Stop
02.2020 - 07.2020
- Assisted counter staff in packing ready orders and distributing to customers.
- Provided customers with information on specials and discount deals.
- Performed shift change tasks each day to keep store efficient and neat.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Processed payments and counted change to complete transactions.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Cooked batches of food according to standard recipes.
Pool Monitor
Providence Landing HOA
06.2018 - 07.2019
- Ensured restrooms and locker rooms were clean.
- Ensured safety compliance and regulations in pool area.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
Front Desk Receptionist
Magnolia Massage
12.2017 - 07.2018
- Greeted each patient pleasantly and provided the desk sheet for sign-in
- Collected deposits, fees and payments, processed all financial data and provided receipts and change to customers
- Answered the phone by the second ring and greeted callers enthusiastically
- Volunteered to help with special projects, assuming a variety of tasks and duties
- Greeted persons entering the establishment and determined the nature and purpose of visit
- Maintained files and records with effective filing systems
Education
High School Diploma -
Cabrillo High School
Lompoc, CA06.2020
Skills
- Visitor and Customer Relations
- Client management and scheduling
- Verbal and written communication
- Positive Attitude and Energetic
- Workflow Optimization
- Records administration
Timeline
Administrative Assistant
Burgess Plastic Surgery
11.2022 - Current
Veterinary Receptionist
Willamette Valley Animal Hospital
01.2022 - 10.2022
Cashier
Wing Stop
02.2020 - 07.2020
Pool Monitor
Providence Landing HOA
06.2018 - 07.2019
Front Desk Receptionist
Magnolia Massage
12.2017 - 07.2018
High School Diploma -
Cabrillo High School
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