Sarahi Junco
San Diego,CA
Summary
Highly motivated and experienced call center professional with experience providing exceptional service and technical support. Skilled in resolving issues and complaints quickly and efficiently, while providing a positive customer experience. Possesses strong organizational and problem-solving skills, and is able to multi-task and handle a high volume of calls.
Overview
4
4
years of professional experience
Work History
Registration Representative
Digestive Diseases Associates
San Diego, CA
03.2024 - Current
- Determined appropriate appointment type and scheduled each in system.
- Reduced errors in data entry through thorough review of inputted information and timely corrections when necessary.
- Completed registration paperwork, verifying accurate patient information.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Upheld HIPAA regulations and standards for protecting patient information.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
CALL CENTER REPRESENTATIVE
American Eye Associates
San Diego, CA
01.2023 - 03.2024
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Recorded detailed notes during each phone interaction for future reference
- Exceeded daily call volume goals by utilizing time management strategies
- Verified insurance coverage and eligibility prior to appointments and procedures
- Ensured that all relevant documents were submitted correctly for each authorization request
FRONT DESK RECEPTIONIST
Hotel Hilton
Miami, FL
03.2022 - 12.2022
- Operated the switchboard to direct calls to the proper departments
- Received payments and recorded receipts for services
- Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations
- Heard and resolved complaints from customers and public
- Monitored front desk traffic to support customer satisfaction
FRONT DESK RECEPTIONIST
Planned Parenthood
San Diego, CA
02.2021 - 01.2022
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Handled multi-line phone system and promptly transferred calls
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
ASSISTANT MANAGER
Sound Balance
San Diego Airport, CA
07.2020 - 02.2021
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Coached and mentored new employees on company policies and procedures
- Tracked store inventories and replenished products according to demand
Education
HIGH SCHOOL DIPLOMA -
San Ysidro High school
San Ysidro, CA07.2020
Skills
- Excellent Customer Service
- Bilingual
- Problem Solving
- Quality Control
- Knowledge of commercial, Medicare, Medicaid, HMO/PPO, insurance operating procedures and contracts
- Basic medical terminology
- Positive
- HIPAA Compliance
- Documentation skills
Languages
Spanish
Native or Bilingual
Timeline
Registration Representative
Digestive Diseases Associates
03.2024 - Current
CALL CENTER REPRESENTATIVE
American Eye Associates
01.2023 - 03.2024
FRONT DESK RECEPTIONIST
Hotel Hilton
03.2022 - 12.2022
FRONT DESK RECEPTIONIST
Planned Parenthood
02.2021 - 01.2022
ASSISTANT MANAGER
Sound Balance
07.2020 - 02.2021
HIGH SCHOOL DIPLOMA -
San Ysidro High school