Sarah Sweet
Goosehead Insurance Agency
Las Vegas,United States
11
years of professional experience
Well-qualified customer service agent ready to handle conversations in positive manner skills while actively listening to a consumer just like us and probing efficiently to get to the root of the problem; eager to take out new challenges and deliver outstanding results
Work History
Licensed Insurance Service Agent
3 Years 5 Months- Complied to state law and carrier guidelines to service policies
- Explained underwriting guidelines and next steps to maintain insurance
- Reviewed accounts to find potential savings; talked with clients about their current coverages including home, auto, and umbrella
- Helped change vehicles, add additional coverages, and discuss billing of client's policies
PlayStation Hardware Customer Service
5 Years 9 Months- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped with account unlocks; paying attention to detail in questioning to help protect accounts
- Probed efficiently to find the underlying problem and performed troubleshooting together with the client
- Handled high call volume; exceeded metrics for quality, surveys, and average handle time
Part Time Customer Service Associate
1 Year- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed patient satisfaction with processing accuracy, detail-orientation, and expediency;
- Delivered information to patients about fill limitations, notes from doctors, and estimated pick up time; escalated directly to pharmacy stores for professional healthcare questions
- Handled 80-100 calls daily;
Pharmacy Customer Service Representative
5 Months- Delivered clarity of pharmaceutical coverage; specified coverage of medications and outlined co-payments expectations;
- Allowed to recommend alternatives as decided by Humana to be further discussed with professional practitioner ; with through discussions to think positively of different methods of coverage and lower out-of-pocket costs
- Updated member information including billing info, address, and phone numbers
- Prepared documents as required by Medicare
- Achieved over 80% for member satisfaction
Education
High School Diploma
Skills
Excellent Verbal and Written Communications
Data entry proficiency
Multi-Tasking
Attention to detail
Computer proficiency
Quality control
Timeline
Licensed Insurance Service Agent
Goosehead Insurance Agency
03.2023 - CurrentRead More
PlayStation Hardware Customer Service
Sutherland Global Services
04.2017 - 01.2023Read More
Part Time Customer Service Associate
Convergys Cooperation
02.2016 - 02.2017Read More
Pharmacy Customer Service Representative
Humana Medicare
03.2015 - 08.2015Read More
Silverado High School
High School Diploma
Read More