Sarai Buenrostro
Fort Myers,FL
Summary
Proactive leader with extensive experience in dental practice operations. Known for implementing effective scheduling systems and enhancing staff performance, resulting in significant improvements in patient flow and satisfaction.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional.
Results-driven professional with a strong background in practice management and team leadership. Skilled in optimizing workflows and enhancing patient experiences, consistently improving operational efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Practice Manager
Heartland Dental
02.2023 - Current
- Oversaw daily operations, ensuring efficient patient flow and optimal staff performance
- Implemented scheduling systems to enhance appointment management and reduce wait times
- Coordinated billing processes, ensuring compliance with insurance guidelines and improving collections
- Analyzed practice metrics to identify trends and implement strategies for operational efficiency
- Conducted staff performance evaluations, providing feedback to enhance individual contributions
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
- Managed inventory control processes to ensure appropriate stock levels, minimizing waste and reducing costs.
- Enhanced patient satisfaction by implementing efficient scheduling and appointment management systems.
Business Assistant
Heartland Dental
01.2022 - 01.2023
- Coordinated scheduling for multiple dental practices, enhancing operational efficiency and patient flow.
- Managed communication between staff and patients, ensuring accurate appointment confirmations and follow-ups.
- Led initiatives to streamline billing processes, improving accuracy of patient invoicing and collections.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Engaged with customers to build business relationships.
Bank Manager
Wells Fargo & Company
05.2014 - 01.2022
- Led branch operations, ensuring compliance with regulatory standards and internal policies.
- Developed and implemented strategic initiatives to enhance customer service and operational efficiency.
- Mentored staff on best practices in banking procedures and customer engagement strategies.
- Analyzed financial reports to identify trends, optimizing product offerings and services for clients.
- Streamlined bank operations by optimizing workflows and enhancing process efficiency.
- Implemented risk management strategies to mitigate potential financial losses within bank operations.
- Processed customer transactions efficiently using POS systems.
- Ensured accuracy in cash handling and register reconciliation.
Education
High School Diploma -
South Fort Myers High School
Fort Myers, FL05-2010
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Patient scheduling
- Dental terminology
- Office organization
- Insurance verification
Languages
Spanish
Native or Bilingual
Timeline
Practice Manager
Heartland Dental
02.2023 - Current
Business Assistant
Heartland Dental
01.2022 - 01.2023
Bank Manager
Wells Fargo & Company
05.2014 - 01.2022
High School Diploma -
South Fort Myers High School