Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Sarai Flores Rocha

Fresno,CA

Summary

Proven Manager at Alt Xochitl, adept in Business Development and Team Leadership. Excelled in building high-performing teams and expanding market presence, significantly enhancing customer satisfaction and employee engagement through strategic initiatives and effective communication. Skilled in cross-functional teamwork and complex problem-solving, driving continuous improvement and operational excellence. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Manager

Alt Xochitl
05.2021 - 08.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Increased market share with strategic business development efforts, expanding into untapped markets.

Education

GED - Psychology

California State University, Fresno
Fresno, CA

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Operations Management
  • Customer Relationship Management (CRM)
  • Cross-Functional Teamwork
  • Schedule Preparation
  • Sales management

Languages

Spanish
Native or Bilingual

Timeline

Manager

Alt Xochitl
05.2021 - 08.2024

GED - Psychology

California State University, Fresno
Sarai Flores Rocha