Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarai Knox

Philadelphia,PA

Summary

Customer-focused professional with expertise in conflict resolution and problem-solving. Delivers effective service solutions that enhance customer satisfaction and loyalty. Collaborates seamlessly within teams and adapts to evolving needs while driving results through efficient support.

Overview

7
7
years of professional experience

Work History

Sales Associate

Dosso Beauty
Philadelphia, USA
07.2024 - Current
  • Utilized CRM systems and automations to enhance luxury customer experience both in person and virtually.
  • Led wholesale network development project, implementing new tools to strengthen sales capabilities and foster relationships.
  • Developed and maintained training materials for virtual customer service teams, ensuring adherence to necessary processes.

Senior Clinical Administrative Coordinator

United Healthcare
Philadelphia, USA
01.2023 - Current
  • Managed tasks to consistently meet audit requirements, achieving an average audit score of 96%.
  • Utilized CRM systems to communicate with stakeholders, ensuring deliverables met healthcare standards and quality measures.
  • Use data to strategically align stakeholders with resources to support better health outcomes.
  • Led special projects that improved team collaboration, facilitated knowledge sharing, and supported team development.

Patient Service Coordinator

Albert Einstein Medical Center
Philadelphia, USA
10.2018 - 12.2021
  • Scheduled hospital admissions, infusions, transportation, and follow-up appointments to optimize patient flow.
  • Coordinated administrative support for Hematology Oncology Department to enhance operational efficiency.
  • Received Einstein Star recognition for exceptional contributions to patient experience.
  • Facilitated morning huddles to communicate updates and prioritize challenges with the team.

Education

H.S. Diploma -

Central High School of Philadelphia
Philadelphia, PA

A.A.S. - Business Leadership

Community College of Philadelphia
Philadelphia, PA

Project Management Certificate -

Community College of Philadelphia
Philadelphia, PA

Skills

  • Customer Service
  • Communication
  • Collaboration
  • Problem Solving
  • Time Management
  • Organizational Skills
  • Project Management

Timeline

Sales Associate

Dosso Beauty
07.2024 - Current

Senior Clinical Administrative Coordinator

United Healthcare
01.2023 - Current

Patient Service Coordinator

Albert Einstein Medical Center
10.2018 - 12.2021

H.S. Diploma -

Central High School of Philadelphia

A.A.S. - Business Leadership

Community College of Philadelphia

Project Management Certificate -

Community College of Philadelphia
Sarai Knox