Sarai Ortiz Fuentes
Peoria,IL
Summary
Offering strong communication and interpersonal skills with commitment to learning and growing. Developed comprehensive skill set in member-focused environment and now seeks to transition into new field. Extensive experience in problem-solving and managing member relationships with focus on providing exceptional service. Strives to leverage these skills to contribute effectively in new and dynamic role.
Overview
8
8
years of professional experience
Work History
Member Service Representative
CEFCU
07.2019 - Current
- Helped large volume of members every day with positive attitude and focused on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Cross-trained and provided backup support for organizational leadership.
- Ensured data integrity, adhering to strict confidentiality protocols and regulatory guidelines.
- Securely maintained bookkeeping, databases and records.
- Proven ability to learn quickly and adapt to new situations.
- Analyzed members finances and financial statements to help members gain understanding of their finances.
- Ensured office vault was balanced on assigned shifts.
Cashier/Head Hostess
Los Cabos Cantina & Grill
05.2017 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Peoria High School
Peoria, IL06-2017
Skills
- Relationship building
- Exceptionally organized
- Leadership and motivation
- Fluent Spanish speaker
- Detailed- oriented/ Thorough
- Ability to solve complex problems
- Proficient in prioritizing tasks
- Demonstrated Numerical Skills
- Confidentially
- Manage a range of task and responsibilities
- Data entry
- Initiative
- Experienced in Microsoft office
Timeline
Member Service Representative
CEFCU
07.2019 - Current
Cashier/Head Hostess
Los Cabos Cantina & Grill
05.2017 - 07.2019
High School Diploma -
Peoria High School
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