Sarai (Sara) Hope
Hook And Hoof
MENTOR,OH
24
years of professional experience
Engaging and proactive front-of-house employee known for strong relationship-building skills and positive attitude. Experienced in training staff and managing customer inquiries, ensuring optimal service delivery and guest satisfaction.
Work History
Front of House Employee
9 Years 6 Months- Trained and mentored new staff on hospitality standards and protocols.
- Delivered exceptional customer service in dining environments.
- Managed bar inventory, ensuring optimal stock levels and timely replenishment.
- Cultivated strong relationships with repeat customers, locker holders, and new guests, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new staff on best practices in serving, bartending techniques, and customer engagement.
- Scheduled staff to establish adequate coverage during the busy season.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Special Education Teacher
5 Years 8 Months- Implemented evidence-based teaching strategies to improve student engagement and learning retention.
- Monitored and assessed student progress, adjusting instructional methods as necessary for effectiveness.
- Developed individualized education plans tailored to students' specific learning needs.
- Collaborated with multidisciplinary teams to enhance student support services and outcomes.
- Supervised and mentored classroom assistants who work with students.
Teacher/Coach
10 Years 4 Months- Developed strategic training programs to enhance player skills and team performance.
- Fostered teamwork and sportsmanship through structured practice sessions and competitive events.
- Mentored student-athletes in personal development, discipline, and time management skills.
- Facilitated communication between players, parents, and administration to maintain program transparency.
- Monitored players'' academic progress, implementing tutoring support as necessary to maintain eligibility requirements.
- Utilized data-driven metrics to assess team performance trends over time, making adjustments accordingly to continually improve results.
- Acted as positive role model for team participants and in community.
Education
Bachelor of Science - Mild To Moderate Educational Needs
Skills
Customer service
Problem-solving
Team collaboration
Positive attitude
Strong work ethic
Multitasking and organization
Timeline
Front of House Employee
Hook And Hoof
04.2017 - CurrentRead More
Special Education Teacher
Madison School District
09.2016 - 05.2022Read More
Teacher/Coach
Monroe School DIstrict
01.2003 - 05.2013Read More
Cleveland State University
Bachelor of Science from Mild To Moderate Educational Needs
Read More