SARAIY OCHOA
Los Angeles,CA
Summary
Hardworking and motivated college student with several years of experience and a record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and enhance procedures. Determined leader with good planning and organizational skills.
Overview
4
4
years of professional experience
Work History
Manager
Yogurtland
San Gabriel, USA
03.2023 - 01.2025
- Developed staff schedules to optimize coverage during peak hours and events.
- Managed daily operations of store, ensuring high standards of customer service.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Paris Baguette
Koreatown, USA
10.2022 - 06.2024
- Prepared high-quality espresso beverages according to customer preferences.
- Managed cash register transactions efficiently during busy hours.
- Trained new staff on beverage preparation techniques and customer service standards.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Maintained cleanliness and organization of front-of-house areas.
- Followed health and safety guidelines to ensure compliance standards were met.
- Assisted colleagues whenever needed during peak business hours.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Communicated regularly with suppliers regarding product availability or quality issues.
Shift Lead/Manager
California Boba
Montebello, USA
02.2022 - 01.2023
- Reviewed financial statements to meet targets during shift.
- Delegated work to staff, setting priorities and goals.
- Trained, managed and motivated employees to promote professional skill development.
- Mentored newly hired staff in upselling techniques to improve sales.
- Assisted customers with menu selections and ingredient inquiries.
- Trained new staff on drink preparation and customer service protocols.
- Restocked supplies such as straws, cups, and napkins for the barista station.
Shiftlead
Boba Loca
Los Angeles, USA
03.2021 - 09.2021
- Oversaw store operations in absence of Store Manager or Assistant Manager, maintaining service standards.
- Supervised barista team during peak service hours.
- Created weekly staff schedules to ensure adequate coverage.
- Processed cash register transactions with accuracy, ensuring positive customer experiences.
- Completed opening and closing duties to facilitate business operations.
- Addressed customer complaints professionally, enhancing customer satisfaction and loyalty.
- Assisted in developing seasonal beverage menus for customers.
Education
Associate of Arts - Business Administration And Management
Pasadena City College
Pasadena, CA06-2027
High School - College preparatory curriculum
Oscar De La Hoya Ánimo Charter High School
Los Angeles, CA06-2019
Skills
- Spanish
- English
- Leadership experience
- Team player
- Customer service
- Public speaking
- Problem solving
- Communication skills
- Flexible
- Social
- Time management
- Financial analysis
- Crisis management
- Work prioritization
- Schedule preparation
- Self motivation
- Multitasking
Accomplishments
- Honor Roll, 02/17
- Certificate of Achievement for Choir Attendance, 03/16, Received award for attending everyday for choir.
- P.E. Certificate for Leadership, 2016, Received award for having great leadership and helping others.
- Honor Roll, 12/17
- Honor Roll, 06/18
- Honor Roll, 06/19
- Merrill Lynch Scholarship, 06/19
Hobbies and Interests
- Enjoy playing all kinds of sports
- Writing poetry
- Taking care of kids
- Being social
References
Kim Kawaratani, EdM & JD, College Readiness Teacher & SOAR Advisor, Oscar De La Hoya Animo Charter High School, 1114 S. Lorena Street, Los Angeles, CA, 90023, (323) 829-7825, kkawaratani@animo.org
Activities
- GoalKeeper, Varsity Soccer Team, Oscar De La Hoya Animo Charter High School, Spring 2018, 2019
- Member, Awareness Club, Winter 2017, 2018
- Libero, Varsity Volleyball Team, Oscar De La Hoya Animo Charter High School, Fall 2016, 2019
Timeline
Manager
Yogurtland
03.2023 - 01.2025
Manager
Paris Baguette
10.2022 - 06.2024
Shift Lead/Manager
California Boba
02.2022 - 01.2023
Shiftlead
Boba Loca
03.2021 - 09.2021
Associate of Arts - Business Administration And Management
Pasadena City College
High School - College preparatory curriculum
Oscar De La Hoya Ánimo Charter High School