SARAN DIABY
Summary
Clinical operations and patient access professional supporting scheduling, intake, insurance verification, and EMR documentation in fast-paced outpatient settings. Coordinates provider calendars, confirms eligibility and authorizations, and keeps patient records accurate to support smooth throughput, fewer delays, and better continuity of care. Completing a Healthcare Administration degree with a focus on care coordination and clinical operations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Scheduling Coordinator
Mount Sinai Health System
New York, New York
05.2026 - Current
- Coordinate patient FPA appointments and keep scheduling details and patient data current in a practice management system.
- Checked insurance coverage before appointments, providing patients with necessary referrals or authorizations to facilitate access to care.
- Collected and revised patient demographic and insurance details, ensuring accurate registration and seamless appointment preparation.
- Made appointment reminder calls, enhancing schedule efficiency and reducing missed visits.
Event Specialist
Advantage Solutions
Irvine, CA
05.2024 - 09.2026
- Developed strategies to enhance brand visibility, increasing brand awareness and driving retail sales.
- Executed engagement strategies to ensure compliance documentation met all deadlines.
- Completed call reports, paperwork, and ongoing training accurately and on time.
Patient Service Representative
Motion Sports Medicine
New York, NY
07.2025 - 01.2026
- Coordinated patient intake, scheduling, and provider workflows to support clinical operations and ensure smooth daily throughput.
- Facilitated communication among patients, providers, and clinical staff to improve care coordination.
- Verify insurance eligibility and authorizations to prevent care delays and reduce billing discrepancies.
- Maintained accurate, timely documentation within Epic EMR to promote continuity of care.
- Collect co-payments and manage balances in alignment with compliance standards.
Child & Youth Program Assistant
Army Installation Command
Fort Riley, KS
05.2022 - 01.2024
- Led onboarding and workflow training initiatives, improving team efficiency and service standards.
- Updated training documentation to ensure operational compliance.
- Facilitated communication among team members to enhance coordination of daily operations.
Specialty Team Trainer
Whole Foods Market
New York, NY
06.2019 - 12.2021
- Coordinated structured programs, ensuring safety compliance and accurate documentation.
- Maintained participation records and daily reports for accountability and program oversight.
- Organized program activities to enhance efficiency and compliance within a regulated environment.
Medical Office Specialist Intern
Community Healthcare Network
New York, NY
01.2019 - 01.2020
- Streamlined appointment readiness by assisting with patient intake and insurance screening.
- Tracked payments and patient account status to enhance front-end care coordination processes.
- Maintained accurate records to support regulatory compliance and quality care delivery.
- Monitored clinic performance through data collection and reporting efforts.
Education
Bachelor of Science - Healthcare Administration & Policy
Arizona State University
Phoenix, AZ12-2026
Associate Degree - Liberal Arts & Sciences
CUNY Hostos Community College
Bronx, NY05-2022
Skills
- Provider scheduling
- Intake coordination
- Care coordination
- Insurance verification
- Epic systems
- Care documentation
- Clinical Workflow Optimization
- Appointment management
- Revenue Cycle Support
- Healthcare compliance
- Staff Coordination
- Patient communication
Certification
Basic Life Support (BLS) Certification, Epic EMR Certification – Montefiore Health System
Timeline
Scheduling Coordinator
Mount Sinai Health System
05.2026 - Current
Patient Service Representative
Motion Sports Medicine
07.2025 - 01.2026
Event Specialist
Advantage Solutions
05.2024 - 09.2026
Child & Youth Program Assistant
Army Installation Command
05.2022 - 01.2024
Specialty Team Trainer
Whole Foods Market
06.2019 - 12.2021
Medical Office Specialist Intern
Community Healthcare Network
01.2019 - 01.2020
Bachelor of Science - Healthcare Administration & Policy
Arizona State University
Associate Degree - Liberal Arts & Sciences
CUNY Hostos Community College