Sariah-Anne Sylvestre
Woodstock,GA
Summary
Driven professional with a proven track record at Meridian Surgical PC, excelling in front desk operations and patient registration. Demonstrated expertise in HIPAA compliance and medical billing, alongside exceptional customer service skills. Achieved significant improvements in patient satisfaction and streamlined appointment scheduling processes, contributing to enhanced office efficiency.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Meridian Surgical PC
08.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Retail Sales Associate
Carters & Oshkosh
11.2023 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Server Assistant/Hostess Manager
Reel Seafood
01.2022 - 08.2024
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
Education
Bachelor of Science - Nursing
Kennesaw State University
Kennesaw, GA05.2028
High School Diploma -
Etowah High School
Woodstock, GA05.2024
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Customer Service
- Critical Thinking
- Patient Registration
- HIPAA Compliance
- Insurance Verification
- Medical Billing
- Paperwork coordination
- Medical office administration
Timeline
Retail Sales Associate
Carters & Oshkosh
11.2023 - 08.2024
Medical Receptionist
Meridian Surgical PC
08.2023 - Current
Server Assistant/Hostess Manager
Reel Seafood
01.2022 - 08.2024
Bachelor of Science - Nursing
Kennesaw State University
High School Diploma -
Etowah High School
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