Sarika Shewale
Dallas,Texas
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Relations Manager
Future Generali Insurance
02.2021 - 11.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
- Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logs
- Received an average 85% customer satisfaction rating to date, 15% higher than the company average
- Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
Health Insurance Specialist
MD India Health Insurance TPA Pvt Ltd
11.2017 - 02.2021
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Used [Itros & CRM] to process benefit transactions.
Education
Bachelor of Pharmacy - B Pharmacy
University Of Pune
India, Pune05.2017
Skills
- Strong Work Ethic
- Quality Assurance
- CRM software proficiency- Health Buzz
- Workload Management
- Customer Service
- Data Entry
- Customer Relationship Management
- Microsoft Office 365
Certification
- License - Pharmacy Council Of India- Pharmacy License
- Certified with Go Extra Mile Award [Future Generali Health Insurance Company] - 2022.
Timeline
Customer Relations Manager
Future Generali Insurance
02.2021 - 11.2023
Health Insurance Specialist
MD India Health Insurance TPA Pvt Ltd
11.2017 - 02.2021
Bachelor of Pharmacy - B Pharmacy
University Of Pune
- License - Pharmacy Council Of India- Pharmacy License
- Certified with Go Extra Mile Award [Future Generali Health Insurance Company] - 2022.
Similar Profiles
AVNISH TYAGIAVNISH TYAGI
Sr. Branch Manager at Future Generali India Life InsuranceSr. Branch Manager at Future Generali India Life Insurance
PRIYANKA BHATTADPRIYANKA BHATTAD
Senior Executive at india first life insurance co.ltd (bancassurance-bank of baroda)Senior Executive at india first life insurance co.ltd (bancassurance-bank of baroda)
Aniket KislayAniket Kislay
Deputy Manager - Project Management at Future Generali India Life Insurance CompanyDeputy Manager - Project Management at Future Generali India Life Insurance Company