Sarina Brotherton

Scanned and uploaded patient medical information into charts, handled any faxes as needed.

• Assisted with verifying health insurance coverage, added diagnoses codes upon admission, and any additional medical information.
• Covered team members as needed including field scheduling, excel reports, ordering medical equipment.
• Correspond/update staff members via email regarding schedules and patient updates.
• Coordinated and scheduled incoming referrals for hospice and palliative care services. Spoke to patients, families, physicians, skilled nursing facilities, etc. to assist with patient care needs.
  
• Informed patients and families about available services and resources.
  
• Updated patient medical charts in electronic records system and contacted medical offices and hospitals to obtain necessary medical records.
  
• Ensure emails to staff members are completed, document all conversations in patient charts, review charts to ensure patient information and records are accurate.
• Any additional requests/needs as given.

• Facilitated patient check-in/check-out services using Medent, ensured accurate insurance information obtained and entered into patient charts.
• Provide check in and check out services for patients using Medent, obtain proper insurance information; enter info into patient chart.
• Verify all patient information is accurate and comply to HIPAA privacy.
• Managed incoming calls, scheduled appointments and testing as ordered by providers, addressed patient concerns, and coordinated Medicaid transportation approvals while triaging messages to clinical staff.
• Executed front desk triage, managed document and imaging scheduling, processed referrals, and ensured patients received necessary resources for lab and imaging completion.
• Scanned medical records and patient paperwork accurately for electronic filing.
• Handled incoming phone calls at the front desk and coordinated patient check-in and check-out for additional specialties.
• Monitoring schedules, assisting with overseeing front desk duties and staff.
• Performed various clerical tasks to support office operations..

• Contact prospects to relay insurance quotes, answer questions about the quotes, and make suggestions.
• Engaged prospects to relay insurance quotes, address inquiries, and provide tailored recommendations.
• Confer with customers by phone or in person to provide information on services, take information, cancel accounts, or deal with any problem the insured may have.
• Communicated with customers by phone or in person to deliver service information, gather details, cancel accounts, or resolve insured's issues.
• Contacted companies to discuss insureds' needs and clarify coverage options. regarding insureds' needs, file claims for them, or obtain policy information/coverages.
• Maintained detailed records of customer interactions, comments, complaints, and actions taken to ensure comprehensive service history.
• Determine charges for services request, take payments/deposits, arrange for billing.

• Conferred with customers to schedule/cancel appointments, answered inquiries, transferred calls to doctors/technicians, and relayed messages between doctors.
• Facilitated sales of pet products to clients, enhancing their shopping experience.
• Answer emails & faxes.
• Responded to emails and faxes promptly to ensure effective communication.
• Efficiently use Cornerstone computer software to keep appointments/accounts up to date.
• Scanned medical history for clients and added information to their accounts.
• Called referring veterinary offices to gather information on patients and pharmacies for prescription fulfillment.
• Sell pet products to clients.
• Resolved client issues and concerns professionally, ensuring customer satisfaction.

• Paint intricate and detailed products to enhance visual appeal and quality.
• Organize products by tag and quantity to ensure accurate inventory flow.
• Communicate with managers about what products are priority and completing jobs as needed.
• Communicated with managers about priority products and completed jobs promptly.
• Maintained an organized and well-stocked desk area for optimal workflow.

• Greet and serve customers to enhance their experience.
• Ensured product availability for customers and fresh.
• Process phone orders and address customer inquiries to facilitate smooth service.
• Maintained cleanliness and organization of work area.

• Assisted customers by providing information and support at the service desk. in a respectful, helpful, and efficient manner.
• Took orders and addressed customer inquiries over the phone, ensuring clarity and service quality.
• Maintained cleanliness throughout establishment and organization throughout the day. the establishment is clean and organized.
• Checked food inventory regularly to ensure all items remained stocked and fresh. and products stocked and fresh.
• Assisted manager in counting inventory and entering data, supporting accurate stock management.