Sarina Hernandez
Jacksonville
Summary
Dynamic sales associate with exceptional customer service skills honed at Bath & Body Works. Proven ability to foster customer relationships and drive repeat business. Experienced in retail operations and proficient in POS systems, demonstrating strong problem-solving and time management abilities to enhance customer satisfaction and store performance.
Overview
4
4
years of professional experience
Work History
Sales Associate
Bath & Body Works
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Delivery Driver
Amazon Flex
02.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
Samuel W. Wolfson High Schoole
Jacksonville, FL06-2006
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Exceptional customer service
- Conflict resolution
- Product sales
- POS system operation
- Retail store operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Bath & Body Works
05.2024 - Current
Delivery Driver
Amazon Flex
02.2021 - Current
High School Diploma -
Samuel W. Wolfson High Schoole
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