Saryna Turnage
Philadelphia,PA
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Chipotle. Excelled in staff development, enhancing customer satisfaction, and driving sales growth through strategic marketing and exceptional service delivery. Skilled in food safety and problem-solving, fostering a positive and collaborative work environment. Achieved significant improvements in service efficiency and team performance.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Chipotle
Philadelphia, PA
07.2019 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
GED -
U School
Philadelphia, PASkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Scheduling
- Hiring and onboarding
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Teamwork and collaboration
- Time management
Timeline
Assistant General Manager
Chipotle
07.2019 - Current
GED -
U School