Sasha Abrahams
Clifton,NJ
Summary
Dynamic Family Service Specialist II with a proven track record at the Division of Child Protection and Permanency, excelling in client retention strategies and cross-functional coordination. Recognized for enhancing service quality and fostering strong client relationships through empathetic communication skills.
Overview
18
18
years of professional experience
Work History
Family Service Specialist II
Division of Child Protection and Permanency
02.2015 - Current
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
Care Manager
Partnership for Children of Essex
09.2007 - 04.2012
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Education
Bachelor of Arts - Sociology
William Paterson University of New Jersey
Wayne, NJ05-2002
Skills
- Client retention strategies
- Cross-functional coordination
Timeline
Family Service Specialist II
Division of Child Protection and Permanency
02.2015 - Current
Care Manager
Partnership for Children of Essex
09.2007 - 04.2012
Bachelor of Arts - Sociology
William Paterson University of New Jersey
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