Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Sasha Duran

Lutz,FL

Summary

Accomplished Sales Manager known for elevating team performance and customer satisfaction by 30%. Specializes in strategic sales development and client relationship management, utilizing bilingual skills and CRM expertise to achieve exceptional results. Proven ability to train teams effectively and promote cross-functional collaboration for lasting success.

Overview

14
14
years of professional experience

Work History

Sales Manager

AMSI Automotive Group-BMW
Louisville, KY
01.2021 - 05.2024
  • Provide strategic direction to a 15-member sales team by adopting a lead-by-example management style while communicating job expectations and fostering a motivational environment, enabling the achievement of sales targets
  • Achieved a 30% rise in customer satisfaction and drove annual sales to a target of $10M by designing effective sales strategies and delivering comprehensive staff training.
  • Facilitate continuous improvements by understanding consumer preferences and identifying areas of opportunity to streamline sales processes, increase overall efficiency, and achieve a higher conversion rate
  • Review daily progress, share best practices, and set achievable targets by arranging regular Sales and training meetings, fostering a culture of ongoing improvement and sustainable success
  • Leverage instant rapport-building, active listening, and emotional intelligence combined with compelling sales pitches to close deals and consistently exceed quarterly sales targets

Finance Manager

AMSI Automotive Group-Volvo
Louisville, KY
05.2020 - 01.2021
  • Enabled evidence-based decision-making for strategic planning by preparing detailed financial reports for executives, while collaborating with cross-functional teams on business growth initiatives
  • Enriched customer experiences and improved overall efficiency as a result of streamlining loan approval processes and reducing the turnaround time
  • Secured the best financing options for customers based on individualistic requirements by cultivating relationships with banks, credit unions, and other lending institutions
  • Managed multiple priorities simultaneously while handling approx 5-8 client files daily by utilizing time management, organizational, and multi-tasking skills to keep an operational workflow and ensure timely processing of transactions
  • Promoted finance products to customers and sales force to increase penetration.

Sales Manager

Parks Hyundai Of Gainesville
Gainesville, FL
11.2019 - 05.2020
  • Enhanced staff performance by selecting, training, and evaluating 14 team members while building a culture of excellence, growth, and professional development
  • Implemented a scalable delivery process to maintain manufacture CSI as well as increase gross profit by restructuring and implementing new sales initiatives
  • Oversaw Sales/Marketing, Internet, Lease Portfolio, and Service to Sales exchange programs by coordinating with cross-functional teams on maximizing customer engagement and revenue growth

Finance Manager

Mercedes Benz Of Gainesville
Gainesville, FL
11.2018 - 11.2019
  • Collected necessary documentation and completed funding requests based on priority to coordinate loan approval activities for approximately 90 files per month, while maintaining contracts in transit (CIT) for rapid funding within 10 days.
  • Built a customer-centric and friendly environment through early introductions, significantly increasing PVR and product penetration for the F&I department, with an average revenue of $175K per month.
  • Executed a successful sales procedure, effectively converting cash and external transactions into finance deals.
  • Key role in negotiating and finalizing sales by understanding customer requirements to assist the sales managers in closing deals and meeting sales targets.

Floor Manager

Ninmicht Buick GMC
Jacksonville, FL
01.2018 - 09.2018
  • Oversaw multi-department team of sales professionals as the Master Sales Trainer to discuss and refine technical procedures, such as closing strategies and customer engagement skills
  • Elevated departmental sales by 20% using analytical, critical thinking, and problem-solving techniques gaining acceptance as Expert Sales Closer
  • Guided staff members on ways to drive higher sales by directing daily department operations, including internet leads, sales calls, appointments, response time management, and customer service

Master Certified Sales Consultant

Brumos Motor Cars -Lexus
Orange Park, FL
03.2010 - 12.2017
  • Assisted customers in selecting vehicles based on their needs and preferences.
  • Consistently ranked among top three sales performers each month.
  • Negotiated pricing with customers while maintaining profitability margins.
  • Followed up with customers after purchase to ensure satisfaction with product and service quality.
  • Utilized various tools such as CRM software systems for tracking leads and managing accounts.

Education

Bachelor of Arts - Psychology

UNIVERSITY OF PUERTO RICO
Rio Piedras, PR

Skills

  • Training and Coaching Team Members
  • Bilingual Proficiency (English, Spanish)
  • Proficient in CRM Systems
  • Client Interaction Management
  • Multi-Disciplinary Collaboration
  • Effective negotiation skills
  • Strategic Sales Development
  • Strategic Planning
  • Team Leadership
  • Results Driven
  • Microsoft Office Tools
  • Data Analysis
  • Budget Management
  • Relationship Development
  • Sales and market development
  • Customer Satisfaction

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Sales Manager

AMSI Automotive Group-BMW
01.2021 - 05.2024

Finance Manager

AMSI Automotive Group-Volvo
05.2020 - 01.2021

Sales Manager

Parks Hyundai Of Gainesville
11.2019 - 05.2020

Finance Manager

Mercedes Benz Of Gainesville
11.2018 - 11.2019

Floor Manager

Ninmicht Buick GMC
01.2018 - 09.2018

Master Certified Sales Consultant

Brumos Motor Cars -Lexus
03.2010 - 12.2017

Bachelor of Arts - Psychology

UNIVERSITY OF PUERTO RICO

Similar Profiles

CREATE PROFILE
Sasha Duran