Sasha Graves

• Greeted and assisted patients, ensuring a welcoming and friendly environment.
• Managed appointment scheduling using electronic health record systems efficiently.
• Handled patient inquiries, providing accurate information on services and policies.
• Collaborated with healthcare providers to streamline patient check-in processes.
• Maintained organized front desk operations, enhancing overall clinic efficiency.
• Processed insurance verifications and managed billing inquiries accurately.
• Trained new staff on front desk procedures and best practices for patient interaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

• Coordinated patient scheduling to optimize clinic workflows and reduce wait times.
• Managed appointment calendars, ensuring efficient use of resources and staff availability.
• Collaborated with healthcare providers to confirm appointment details and address patient concerns.
• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.

Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.

• Delivered exceptional hair styling and coloring services, ensuring client satisfaction through personalized consultations.
• Maintained a clean and organized work area, adhering to health and safety standards consistently.
• Developed strong client relationships, resulting in repeat business and referrals through excellent service delivery.
• Implemented inventory management processes to ensure availability of essential products and tools for operations.
• Evaluated emerging trends in cosmetology to incorporate innovative styles into service offerings, enhancing salon reputation.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
• Delivered exceptional customer service by attentively addressing client concerns and offering expert advice.