Sasha Hernandez
Santa Cruz,CA
Summary
Dynamic and results-oriented professional with a proven track record at Gold’s Gym Hollister, enhancing customer satisfaction through exceptional service and maintaining a welcoming environment. Excelled in team collaboration and problem-solving, significantly improving operational efficiency. Skilled in software and adept at handling sensitive information, demonstrating a perfect blend of technical and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Gold’s Gym Hollister
06.2024 - Current
- Greeted members at the front desk and engaged in pleasant conversations while managing check-in.
- Maintained an organized and clean front desk area and gym to create a clean and welcoming environment for members and employees.
- Selling memberships, explaining services, and providing tours.
- Helping members with updating payment methods and processing payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Guitar and Ukulele Instructor
Audacity Performing Arts
05.2020 - 11.2024
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent lesson management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Prepared students for performance.
Busser/Runner
Seabrisas Eatery
06.2023 - 08.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Maintained friendliness and attentiveness to customers, always with a smile.
- Served food, and ensured all customers were tended to promptly.
- Collected trash, wiped up spills, and swept around to maintain fresh and clean customer and server areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Undergraduate - Neuroscience
University of California Santa Cruz
Santa Cruz, CAHigh School -
Hollister High School
Hollister06.2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Sensitive information handling
- Skilled in software
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Gold’s Gym Hollister
06.2024 - Current
Busser/Runner
Seabrisas Eatery
06.2023 - 08.2024
Guitar and Ukulele Instructor
Audacity Performing Arts
05.2020 - 11.2024
Undergraduate - Neuroscience
University of California Santa Cruz
High School -
Hollister High School
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