Sasha Hopkins

• Resolved issues using resourceful problem-solving, sound critical thinking, knowledge of policies.

• Maintains, coordinates, controls completion of all paperwork and transactions throughout shift.

• Knowledge and compliance of gaming laws, regulations, policies.

• Supervision daily shift cage operation, issues, coordinated staffing schedules.

• Collaborated with other departments to resolve complex issues to maximize casino operations.

• Assisted team members with complex situations and coordinated resolutions.

• Utilize knowledge, analytical, problem-solving skills to identify and resolve discrepancies.

• Assisted in jackpot payouts, issue resolution, paperwork processing and management.

• Managed high volumes of transactions during peak periods effectively, maintaining accuracy under pressure.
• Demonstrated an exceptional level of accuracy in balancing large sums of money daily without error or discrepancy.
• Completed daily paperwork to track transactions and maintain records.
• Assisted guests with currency exchanges and cash-outs, including coins, tokens, jackpot tickets and chips.
• Exhibited strong multitasking abilities while accurately managing multiple currency denominations and transaction types concurrently.
• Utilized strong multitasking skills to manage multiple tasks simultaneously, ensuring smooth operations on the casino floor.