Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Unit Coordinator
TIRR Memorial Hermann
06.2018 - 04.2024
Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Acting Manager
TIRR Memorial Hermann
08.2021 - 01.2022
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Marketing Specialist
Prestige Medical Supply
01.2016 - 06.2018
Coordinated cross-functional teams in executing marketing campaigns that showcased product benefits to target audience segments.
Accessible resource for clients who had questions about our products/services; provided prompt responses and maintained a professional demeanor.
Utilized CRM software to maintain up-to-date records of client interactions, facilitating efficient follow-ups and relationship management.
Enhanced brand awareness by organizing and conducting engaging product presentations for medical professionals.
Education
Master of Science - Health Care Administration
Texas Southern University
Houston, Texas
01.2023
Bachelor of Science - Rehabilitation Services and Counseling
Southern University and A&M College
Baton Rouge, Louisiana
01.2014
Skills
Scheduling management
Staff scheduling
Employee coaching
HIPAA compliance
Effective multitasking
Conflict resolution
Insurance eligibility and verification
Medical practice operations
Affiliations
National Association for Healthcare Quality –2024
Member of Memorial Hermann Heart Walk – Since2019
Member of Memorial Hermann’s Partners in Caring – Since2018
President of Southern University Student Rehabilitation Association2012-2014
PROFESSIONAL INTERNSHIP
Apollo Men’s Health Clinic Manager Intern (Pearland, TX) – Spring2022/ Fall2022
Timeline
Acting Manager
TIRR Memorial Hermann
08.2021 - 01.2022
Unit Coordinator
TIRR Memorial Hermann
06.2018 - 04.2024
Medical Marketing Specialist
Prestige Medical Supply
01.2016 - 06.2018
Bachelor of Science - Rehabilitation Services and Counseling
Patient Care Technician II at TIRR Memorial Hermann Memorial Hospital, MoursundPatient Care Technician II at TIRR Memorial Hermann Memorial Hospital, Moursund