Sasha Melendez
Bronx
Summary
Dynamic front desk receptionist with proven expertise at Multi Specialty Pain Management, excelling in customer service and appointment scheduling. Recognized for enhancing patient satisfaction through efficient check-in processes and maintaining organized office environments. Skilled in cash handling and adept at fostering positive visitor experiences, ensuring seamless operations and strong team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Multi Specialty Pain Management
11.2024 - Current
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained calendar for office staff.
- Processed incoming mail and packages, distributing efficiently to team members.
- Maintained cleanliness and organization of front desk area and lobby.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Parts Secretary
JAAP Trucking
04.2021 - 11.2024
- Managed inventory for all active trucks, ensuring timely availability of parts
- Streamlined the process of truck registration, inspection and insurance updates
- Established strong relationships with various vendors for efficient parts procurement
- Implemented an organized workspace for improved productivity
- Introduced digital tools for inventory management, boosting efficiency
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Front Desk Receptionist
Physical Medicine & Rehabilitation
04.2023 - 06.2023
- Managed patient check-ins for physical therapy and doctor consultations.
- Scheduled and rescheduled appointments to ensure continuity of care
- Confirmed appointments a day prior to enhance patient adherence
- Maintain work space clean and organized
- Focused on achieving high-quality results through dedicated hard work and team work.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Greeter
Valet Kings / Mercedes Benz of Manhattan
01.2020 - 03.2020
- Welcomed guests with a friendly demeanor, ensuring positive first impressions.
- Assisted visitors in navigating facilities, providing clear and concise directions.
- Coordinated check-in processes to enhance visitor flow and reduce wait times.
- Maintained cleanliness and organization of front desk area for optimal efficiency.
- Developed strategies for improving visitor engagement through personalized interactions and services.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
Education
High School Diploma -
Celia Cruz Bronx Highschool Of Music
The Bronx, NYSkills
- Customer service
- Time management
- Cash handling
- Telephone etiquette
- Appointment scheduling
- Oral and writing communication
- Office organization
- Front office management
Certification
- CPR, AED AND BASIC FIRST AID FOR ADULT, CHILD AND INFANT
- 30 HOUR HEALTH AND SAFETY
- MANDATED REPORTER
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Multi Specialty Pain Management
11.2024 - Current
Front Desk Receptionist
Physical Medicine & Rehabilitation
04.2023 - 06.2023
Parts Secretary
JAAP Trucking
04.2021 - 11.2024
Greeter
Valet Kings / Mercedes Benz of Manhattan
01.2020 - 03.2020
High School Diploma -
Celia Cruz Bronx Highschool Of Music
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