Sasha Perez
Summary
Dedicated professional with strong customer service and problem-solving skills in dynamic environments. Proven ability to manage guest relations and ensure satisfaction, while also training staff to uphold high service standards. Committed to fostering a positive atmosphere that promotes community and loyalty.
Overview
2
2
years of professional experience
Work History
Server
Denny's
Phoenix
05.2026 - Current
- Provided excellent customer service in a fast-paced dining environment, ensuring guest satisfaction.
- Trained new staff on service procedures and menu items to enhance team performance.
- Addressed customer inquiries and resolved issues with professionalism, maintaining a positive atmosphere.
Assistant Store Manager
Goodwill
Phoenix
10.2024 - 04.2025
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management by organizing and restocking merchandise.
- Trained new employees on store policies and customer service standards.
- Collaborated with team to maintain a clean and organized store environment.
- Handled customer inquiries and resolved issues effectively and promptly.
- Monitored sales floor for compliance with safety and visual standards.
- Conducted regular audits of inventory to ensure accuracy and availability.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Hospitality Manager
Hopi Cultural Center
Shungopavi
03.2024 - 10.2024
- Managed daily operations ensuring smooth guest experiences at cultural events, addressing inquiries and resolving issues.
- Trained new employees on hospitality standards and customer service protocols, fostering a positive service environment.
- Maintained high standards of customer service and quality assurance, conducting routine inspections for compliance.
Education
General Adult Education
Goodyear, AZSome College (No Degree) - Technology Science
Rip Salado
Phoenix , AzSkills
Timeline
Server
Denny's
05.2026 - Current
Assistant Store Manager
Goodwill
10.2024 - 04.2025
Hospitality Manager
Hopi Cultural Center
03.2024 - 10.2024
General Adult Education
Some College (No Degree) - Technology Science
Rip Salado