Sasha Sheba
Donaldsonville,LA
Summary
Customer-focused banking center manager with expertise in fostering client relationships and driving financial success. Proven ability to lead service-oriented teams and implement banking solutions that enhance customer loyalty and promote business growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Banking Center Manager
FIRST HORIZON BANK
Sarasota, FL
12.2022 - Current
- Oversaw sales production and ensured profitability while maintaining regulatory compliance in banking operations.
- Developed local market through proactive sales calls and networking, achieving loan and deposit goals.
- Engaged with community organizations, strengthening company presence and enhancing reputation.
- Implemented staff training to uphold customer service standards and meet profit objectives.
- Maintained adequate staffing levels to deliver exceptional customer service consistently.
- Monitored production efficiencies to ensure strict adherence to regulatory compliance standards.
- Motivated team through effective training, guaranteeing timely and accurate customer service delivery.
Financial Center Manager
WHITNEY BANK
Baton Rouge, LA
01.2003 - 12.2022
- Managed a team of five associates, including banking representatives and tellers.
- Coached staff to achieve branch sales and service objectives, improving team performance and meeting targets.
- Expanded client relationships through proactive engagement with existing and prospective clients, resulting in increased client retention and acquisition.
- Delivered superior customer service, contributing to enhanced client satisfaction and streamlined operations.
- Represented bank in local community by participating in merchants’ groups and community organizations.
- Conducted staff performance reviews to assess capabilities and provide feedback.
Education
Associate of Science - Business Information Systems
Remington College
Baton Rouge, LA10-2004
Skills
- Loan and account origination
- Regulatory compliance
- Strategic planning
- Client and partner relations
- Staff training and development
- Revenue generation
- New business development
- Risk management
- Anti-money laundering training
- Financial services marketing
- Account management
- Sales management
Certification
Life Insurance Licensure, 01/01/11, Present
Timeline
Banking Center Manager
FIRST HORIZON BANK
12.2022 - Current
Financial Center Manager
WHITNEY BANK
01.2003 - 12.2022
Associate of Science - Business Information Systems
Remington College