Sasha Tikhonov

Customer Success, Revenue & Adoption Impact:

• Owned post-sale technical delivery and customer success for Public Sector and Healthcare & Life Sciences customers, driving cloud adoption, expansion, and long-term value realization.
• Led end-to-end delivery of a generative AI solution for a large Healthcare & Life Sciences customer, accelerating developer tool adoption and resulting in securing a $5M+ cloud migration commitment.
• Delivered and launched cloud migration initiatives generating $1.25M in realized revenue in 2025, with $1M+ ARR activated across additional cloud adoption and modernization efforts.
• Recovered and strengthened a previously at-risk executive relationship by leading discovery sessions and defining a comprehensive cloud adoption roadmap aligned to business, security, and compliance priorities.
• Served as a trusted advisor to executive and technical stakeholders, translating cloud and AI capabilities into measurable customer and business outcomes.

Program Delivery & Business Impact:

• Owned cross-functional program execution for customer-facing technical initiatives supporting Public Sector organizations, ensuring alignment across architecture, delivery, and leadership teams.
• Defined and executed program roadmaps that contributed to $69.2M in influenced opportunity value, supporting large-scale customer engagement and adoption.
• Led strategy and delivery for global technical community initiatives impacting 1,500+ employees worldwide, resulting in improved engagement, technical readiness, and recognition as a Public Sector 2024 Q1 All Star.
• Executed multi-year internship and early-career technical programs, supporting long-term talent pipeline development for customer-facing technical roles.
• Manage and execute internship program to drive talent pipeline for the organization.

• Led cross-functional delivery of recruiting technology initiatives, improving recruiter and candidate experience across global hiring platforms.
• Designed and launched reporting and operational processes for iCIMS program teams, increasing visibility into performance and delivery metrics.
• Partnered with internal teams and external vendors to deliver projects on time and to quality standards.

• Led customer-facing onboarding and technology integration initiatives for Delivery Associates across the U.S. and Canada.
• Launched an updated onboarding workflow that reduced onboarding time by 2 days for 600,000+ Delivery Associates in the U.S. network.
• Piloted regional recruiting and onboarding initiatives resulting in 11 new DSP companies launched in the Montreal market.
• Analysed onboarding data and customer feedback to drive continuous process improvements and executive decision-making.

• Designed and launched early-career recruiting and internship programs across multiple U.S. locations.
• Implemented new candidate engagement processes and tools, generating 1,000+ qualified prospects in three months and reducing response time from 4–5 days to 1–2 days.
• Built and delivered reporting to leadership to support workforce planning and talent strategy decisions.