Sashoy Findley
Atlanta,GA
Summary
Well-qualified customer service professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Realtor/ lead Buyer Agent
Keller Williams Realty
05.2021 - Current
- Maintained the highest standard of customer service, built a pipeline of over 200 clients and received numerous reviews for outstanding services
- Successfully closed over a million dollars in real estate deals within first year
- Reviewed and executed confidential documents, contracts and disclosures.
- Advised clients on market conditions and property value for informed decision-making.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
Property Administrator
FirstKey Homes
06.2018 - 05.2021
- Assisted in driving down the Atlanta market delinquency rate by reaching out to over 100 residents weekly
- Worked with various departments across the company including leasing, maintenance, call center and property management in handling escalations and services for residents
- Maintained a high level of positive energy and kept morale high within the team.
- Established strong relationships with local authorities, fostering positive rapport between the community and properties managed.
- Coordinated move-ins and move-outs to ensure smooth transitions for both new and departing tenants.
- Updated property listings regularly on various platforms, ensuring accurate information was readily available for prospective tenants searching online resources.
- Coordinated appointments to show marketed properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
Lead Generation Specialist
FirstKey Homes
11.2017 - 06.2018
- Responded proactively and positively to rapid change.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Met customer call guidelines for service levels, handle time and productivity.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Operations Manager
Talbots
05.2017 - 11.2017
- Coordinated store replenishment and organized merchandise racks and walls by size, style and color.
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Assistant Manager
Charming Charlie
10.2014 - 02.2017
- Handled office tasks such as conference calls, coordinating the schedule, payroll management and ensuring a wonderful customer experience
- Interviewed, trained and hired incoming staff members
- Enhanced customer service ratings by 15% through motivating and encouraging my staff to go above and beyond for each customer
- Acted as a link between our management team and employees by handling questions, interpreting and administering tasks and helping resolve work-related issues.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
No Degree - Nursing/ Fashion Merchandising
Santa Fe College
Gainesville, FLHigh School Diploma -
Buchholz High School
Gainesville, FLPre-License -
Barney Fletcher
10.2020
Skills
- Negotiation Management
- MLS expert
- Social Media Savvy
- Sale and Rental Recordkeeping
- Financial Oversight
- Project management abilities
- Call Center Operations
- Lead Generation
- Customer Relationship Management (CRM)
- Retail Operations Management
- Appointment Scheduling
- Project Coordination
Timeline
Realtor/ lead Buyer Agent
Keller Williams Realty
05.2021 - Current
Property Administrator
FirstKey Homes
06.2018 - 05.2021
Lead Generation Specialist
FirstKey Homes
11.2017 - 06.2018
Operations Manager
Talbots
05.2017 - 11.2017
Assistant Manager
Charming Charlie
10.2014 - 02.2017
No Degree - Nursing/ Fashion Merchandising
Santa Fe College
High School Diploma -
Buchholz High School
Pre-License -
Barney Fletcher
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