Satevia Chandley
Cynthiana,KY
Summary
Proactive and detail-oriented, excelled as a Front Desk Receptionist at Pal Optical, enhancing customer satisfaction through exceptional service and efficient problem resolution. Mastered software for streamlined operations, demonstrating superior time management and communication skills. Achieved a seamless guest experience by leveraging technical support and customer service expertise.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Pal Optical
08.2020 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Associate Of Science - Ultrasound Technology
Bluegrass Community And Technical College
Lexington, KYSkills
- Customer Service
- Time Management
- Listening Skills
- Problem-solving skills
- Team Collaboration
- Verbal and written communication
- File Organization
- Filing
- Sensitive information handling
- Initiative-taking
- Issue handling
- Skilled in Software
- Technical Support
- Call Routing
- Proficient in Software
Timeline
Front Desk Receptionist
Pal Optical
08.2020 - 11.2022
Associate Of Science - Ultrasound Technology
Bluegrass Community And Technical College