Satina Maddox
Troy,MI
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Manager I
City Of Detroit - Municipal Parking Department
09.2019 - Current
- Manage and control operations for city garages and meter operations.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Administrative Assistant II
City Of Detroit - Municipal Parking Department
09.2014 - 09.2019
- Contributed in the development and implementation of the new ParkDetroit parking system which resulted in revenue growth of 250%.
- Developed and implemented processes and procedures to ensure accurate recording keeping for the new ParkDetroit parking system.
- Managed and controlled the Meter Repair and Meter Collection operations.
- Restructured the cash management procedures with the Meter Collection unit that improved internal controls for processing meter and garage revenues.
- Responsible for the maintenance and uptime of the on-street parking kiosks.
Executive Secretary II
City Of Detroit - Municipal Parking Department
09.2007 - 09.2014
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Streamlined office operations for optimal efficiency by implementing effective filing systems and organizational tools.
- Supported timely decision-making with thorough research and accurate data analysis.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
Education
Bachelor of Science - Accounting
Wayne State University
Detroit, MI05.2024
Associate of Science - Accounting
Oakland Community College
Royal Oak, MI05.2015
Skills
- Financial Management
- Business Administration
- Staff Development
- Project Management
- Critical Thinking
- Problem Resolution
Timeline
Manager I
City Of Detroit - Municipal Parking Department
09.2019 - Current
Administrative Assistant II
City Of Detroit - Municipal Parking Department
09.2014 - 09.2019
Executive Secretary II
City Of Detroit - Municipal Parking Department
09.2007 - 09.2014
Bachelor of Science - Accounting
Wayne State University
Associate of Science - Accounting
Oakland Community College
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