SATINDER KAUR
Iselin,NJ
Summary
- I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.
- Dedicated professional versed in handling all the projects in services and managing all activities. Efficient and hardworking with proactive attitude.
- Extensive knowledge in Manual Testing and Automation Testing using QTP/UFT.
- Good knowledge of SDLC and STLC.
- Experience in Requirement Analysis, Arriving at Scenarios from Requirements and Use cases, Test Planning, Test Strategy, Test Case preparation, Test data Preparation, Test Case Execution, Defect Reporting and Documentation.
- Experience in creating the Requirement Traceability Matrix.
- Good knowledge on various Software Development and Testing Methodologies such as Agile SCRUM, Waterfall, Iterative models.
- Extensively Performed Black box testing, Positive, Negative, Smoke Testing, System Integration Testing, Regression Testing.
- Experience in using Quality Center/ALM during entire testing phase.
- Good exposure to UNIX Commands.
- Well versed in SQL
- Good communication skills and a very quick learner.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
United Ground Express
Newark, NJ
07.2019 - Current
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries
- Checked in luggage and confirmed all carry-on items met federal guidelines
- Escorted handicapped passengers from terminal to aircraft
- Tagged baggage and routed to appropriate location for loading and screening
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Managed team member schedules and work assignments
- Monitored security and maintained operational protocols
Sr. HR Manager
Alexa Systems Inc.
Edison, NJ
09.2019 - 11.2019
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Developed promotional paths and succession plans.
- Assessed employee knowledge, company strategic plans and market needs to improve training programs.
- Developed succession plans and promotion paths for all staff.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Retained 100% protocol on management tools and procedural accuracy.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
Cashier
Dunkin' Donuts
Iselin, NJ
02.2019 - 07.2019
- Kept close eye on store areas to maintain strong security presence and prevent financial losses or other criminal activities
- Helped customers locate desired merchandise and promoted other options by using strong interpersonal and upselling abilities
- Investigated customer concerns to resolve problems and maintain loyalty
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Assisted customers with locating and choosing merchandise in any store department
- Monitored self-checkout systems and provided assistance or intervention where required
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Administrative Assistant
Stem Academy
Edison, NJ
02.2019 - 06.2019
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Arranged rapid office equipment repair and maintenance with vendors
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Maintained staff directory and company policy handbook for human resources department
- Routed incoming calls and faxes and drafted detailed messages to expedite response
- Coached new employees on administrative procedures, company policies and performance standards
- Sorted and distributed office mail and recorded incoming shipments for corporate records
Cashier/Scheduler
Desi Galaxy
Iselin, NJ
01.2013 - 01.2016
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Responded to customer requests for products, services and company information
- Described product to customers, thoroughly explaining details and care of merchandise
Education
High School Diploma -
Punjab School Education Board
GurdaspurBachelor of Arts -
Guru Nanak Dev University
GurdaspurMaster of Arts -
Guru Nanak Dev University
Amritsar, PunjabSkills
- Customer service management
- Coordinating schedules
- Check-in processes
- Technical Skills : Testing tools : HP Quality Center, QTP, UFT
- Databases : SQL Server 2014, MS Access
- Operating Systems: WIN 95/98/NT/2000/XP/7/8,UNIX,LINUX
- Packages : Microsoft Office Suite
Certification
- Web Design from Infoserve Technologies Institute, New York.
- Higher Diploma in Software Engineering from Aptech Computer Education, India.
- English as a second language (ESL) from Technology Career Services, New York.
- Had training in Computer Manual Testing.
- Doing computer Cyber Security Certification.
Timeline
Sr. HR Manager
Alexa Systems Inc.
09.2019 - 11.2019
Passenger Service Agent
United Ground Express
07.2019 - Current
Cashier
Dunkin' Donuts
02.2019 - 07.2019
Administrative Assistant
Stem Academy
02.2019 - 06.2019
Cashier/Scheduler
Desi Galaxy
01.2013 - 01.2016
High School Diploma -
Punjab School Education Board
Bachelor of Arts -
Guru Nanak Dev University
Master of Arts -
Guru Nanak Dev University
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