Satvinder Dhanoa
Renton,Washington
Summary
Knowledgeable Director with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Operations
Eclipse Pathways
12.2024 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Operations Manager
Securitas Security Services USA
11.2021 - 12.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Responder
Securitas Security Services
11.2020 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Security Officer
Securitas Security Services
09.2018 - 10.2020
- Secured building against intrusion, routinely checking and locking windows and doors
- Interacted cordially when communicating with the public
- Maintained detailed documentation, logged inspections, and incident reports
- Protected building users by screening vehicles, staff, and visitors
Customer Service Specialist
BMW
06.2019 - 09.2020
- Welcomed guests through friendly conversation and knowledgeable support
- De-escalated customer conflicts with calm style and expert communication skills
- Helped store management protect assets by maintaining awareness of customers and following protocols
- Maintained front end with attractive, customer-ready appearance through regular merchandising
Team Leader
Jack in the Box
11.2015 - 09.2018
- Kept team's work in line with strict standards, carefully following outlined production orders and specifications
- Improved team performance by training employees in new techniques and monitoring daily activities
- Managed team record-keeper, tracking daily production and inventory used for senior management
- Increased the number of regular customers and Pass the Food Safety Test every time
Education
Bachelor of Arts - Financial Management
Arizona State University
Tempe, AZ06-2027
GED -
Charles A Lindbergh High School
Renton, WA01-2021
Skills
- Document management
- Report preparation
- Staff training
- Time management
- Leadership
- Microsoft Applications Proficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Team leadership
- Teamwork and collaboration
- Effective leader
Certification
The Fundamentals of Marketing.
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Director of Operations
Eclipse Pathways
12.2024 - Current
Operations Manager
Securitas Security Services USA
11.2021 - 12.2024
Responder
Securitas Security Services
11.2020 - 11.2021
Customer Service Specialist
BMW
06.2019 - 09.2020
Security Officer
Securitas Security Services
09.2018 - 10.2020
Team Leader
Jack in the Box
11.2015 - 09.2018
Bachelor of Arts - Financial Management
Arizona State University
GED -
Charles A Lindbergh High School
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