Saudia Westerfield-Buggs
Washington,DC
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Paratransit Operator
WeDriveU
Hyattsville, MD
04.2024 - Current
- Provide door-to-seat assistance to ADA passengers, ensuring a safe entrance and exit of the vehicle.
- Assists in the boarding of passengers using a wheelchair or other mobility aids with proper securement.
- Utilize and operate the lift and ramp safely to assist passengers with mobility aids in entering the vehicle.
- Ensure all trips follow the pick-up and drop-off destinations exactly as stated on the ranger, without deviation, unless pre-approved by either OCC or Dispatch.
- Treats all passengers with respect, providing courteous services at all times, and advises passengers of the rules and regulations when necessary.
- Completes and submits daily paperwork, including written reports concerning passenger incidents, preventable and non-preventable accidents.
- Provide daily pre- and post-inspection of vehicles, ensuring that vehicles are well-maintained, properly running, and that all safety equipment is available and in good working condition.
Paratransit Operator
Transdev Transportation
Capitol Heights, MD
06.2023 - 03.2024
- Provided door-to-seat and seat-to-door service, ensuring passengers' safety at all times.
- Transported passengers in a safe manner throughout the service area, making sure all mobility devices are properly secured.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Utilized lifts and ramps to help handicapped passengers.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Maintained safe driving habits to protect property and the general public on the roadways.
- Collected passenger fare, and verified customer identification prior to boarding.
- Reporting all issues to either Dispatch or OCC.
Customer Assistance Representative
Enterprise Car Rental
Bethesda, MD
08.2022 - 06.2023
- Meet and greet customers in a professional, friendly, and timely manner.
- Provided superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, which included offering optional protection products, upgrades, fuel options, and other additional equipment.
- Answered incoming calls for reservations, rate quotes, general questions, provided information, and resolution for customers, other branches, and other vendors.
- Placed outgoing calls for callback management and miscellaneous calls as assigned.
- Assisted in assessing the condition of the rental upon return.
- Notified management of any known vehicle problems and any required vehicle maintenance.
- Worked in all customer-facing work groups, including the rental counter, exit booth, greeter, or return agent.
Community Manager
Verizon/Benchmark Hospitality
Basking Ridge, NJ
06.2015 - 05.2022
- Served as a technology liaison between IT and other Verizon staff, troubleshooting for over 250 hypervisors throughout the building.
- Utilized internal media platforms and national Slack channels to market programs and events, and respond to employees' inquiries.
- Performed various administrative tasks.
- Managed and facilitated all meeting setups and amenities.
- Provided a warm welcome to all clients, guests, and visitors.
- Reported monthly metrics to management.
- Maintained 95 percent to 100 percent client satisfaction.
Education
License
CDL B - Air Brakes And Passenger 16+ Endorsements11-2024
Skills
- Professional demeanor
- Excellent verbal/written communications
- Highly organized
- Exceptional customer service
- Attention to details
- Payroll/HR experience
Timeline
Paratransit Operator
WeDriveU
04.2024 - Current
Paratransit Operator
Transdev Transportation
06.2023 - 03.2024
Customer Assistance Representative
Enterprise Car Rental
08.2022 - 06.2023
Community Manager
Verizon/Benchmark Hospitality
06.2015 - 05.2022
License
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