Patient Service Representative
Lakemoor Family Physicians
12.2024 - Current
- Served as the first point of contact for patients, providing compassionate, patient-centered service in person and over the phone
- Registered and checked in patients efficiently, ensuring all demographic, medical, and insurance information was accurate and up to date
- Assisted patients in understanding their appointments, procedures, and billing, addressing concerns with empathy and clarity
- Scheduled and coordinated appointments across multiple departments, prioritizing patient needs and ensuring continuity of care
- Maintained patient confidentiality and adhered strictly to HIPAA guidelines in all communications and documentation
- Collaborated closely with clinical staff to ensure smooth patient flow and timely service, reducing wait times and improving patient satisfaction
- Supported patients with special needs, language barriers, or complex cases by providing additional guidance and personalized service
