Savanah Bustamante
Hazel Green,AL
Summary
Experienced and dedicated Certified Pharmacy Technician with a strong focus on patient care and a commitment to ensuring accurate medication dispensing. Passionate about providing exceptional care to patients. Proven ability to lead and collaborate with pharmacy teams, optimizing workflows and enhancing patient outcomes. Keen attention to detail, consistently maintaining high customer satisfaction to ensure every patient receives the best possible care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Clearview Cancer Institute
01.2024 - 03.2025
- Fill prescriptions for P.O. chemotherapy and supportive care medications
- Completed thorough data entry assignments.
- Optimized packing processes to ensure efficiency.
- Maintained seamless checkout operations to enhance customer experience.
- Manage inventory
- Replenish and deliver all floor stock orders, controlled substances, and medications.
- Returned and credited usable stock to inventory after order discontinuation.
- Assist co-workers in stocking medication shelves or other areas of the pharmacy with shipments received from vendors.
- Ensured all tools and workstations were kept clean.
- Expedited timely resolution of pending claims.
- Managed telephone inquiries efficiently.
- Comply with all Alabama BOP laws and regulations.
- Handled money transactions with precision and reliability.
- Executed assigned miscellaneous responsibilities.
Certified Pharmacy Technician
Publix
08.2023 - 01.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Prepared accurate prescription labels and filled medications efficiently.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Ensured accurate count and labeling of prescriptions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Executed all tasks related to starting and ending operations for pharmacy.
Certified Pharmacy Technician
Walmart
01.2020 - 08.2023
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Established and updated patient profiles, medications and insurance details.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Validated correct billing data on prescriptions ensuring accuracy before handling.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified and filled over 400 prescriptions per day in busy retail pharmacy setting.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Customer Service Representative
Cabela's
11.2018 - 01.2020
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong customer relationships to encourage repeat business.
- Mentored new employees on procedures and policies to maximize team performance.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Medical Billing And Coding - Medical Billing And Coding
Calhoun Community College
Tanner, AL05.2023
Pharmacy Technician - Pharmacy
Calhoun Community College
Tanner, AL12.2019
High School Diploma -
Sparkman High School
Harvest, AL05.2017
Skills
- Drug Security
- Proper Labeling Procedures
- Pharmacy Operations
- Aseptic Techniques
- Problem-Solving Skills
- HIPAA
- Insurance Billing
- Insurance Verification
- Team Collaboration
- Patient Paperwork
- Quality Assurance and Control
- Workflow Optimization
- Regulatory Compliance
Certification
- Certified Pharmacy Technician (CPhT) -PTCB
Timeline
Certified Pharmacy Technician
Clearview Cancer Institute
01.2024 - 03.2025
Certified Pharmacy Technician
Publix
08.2023 - 01.2024
Certified Pharmacy Technician
Walmart
01.2020 - 08.2023
Customer Service Representative
Cabela's
11.2018 - 01.2020
Pharmacy Technician - Pharmacy
Calhoun Community College
High School Diploma -
Sparkman High School
Medical Billing And Coding - Medical Billing And Coding
Calhoun Community College
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