Savanah Matos
Cleveland
Summary
Dynamic healthcare professional with a proven track record at The MetroHealth System, enhancing patient satisfaction and streamlining care coordination. Skilled in HIPAA compliance and patient relations, I excel in improving operational efficiencies and training staff. Demonstrated ability to increase safety and satisfaction, showcasing critical thinking and exceptional communication abilities.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
The MetroHealth System
08.2021 - Current
- Delivered excellent patient experiences and direct care.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Inpatient Pharmacy Technician
Cleveland Clinic
01.2019 - 07.2021
- Increased patient safety through proper labeling, packaging, and storage of medications.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Facilitated smooth transitions of care by coordinating medication deliveries for discharged patients or transfers within the facility.
Senior Pharmacy Technician
Walgreens
10.2013 - 12.2018
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
Education
Certified Pharmacy Technician -
Walgreens
Beachwood, OH05.2018
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Patient relations
- Insurance verification
- Patient care coordination
- Verbal and written communication
- Medical terminology
- Patient documentation
Timeline
Patient Care Coordinator
The MetroHealth System
08.2021 - Current
Inpatient Pharmacy Technician
Cleveland Clinic
01.2019 - 07.2021
Senior Pharmacy Technician
Walgreens
10.2013 - 12.2018
Certified Pharmacy Technician -
Walgreens
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