Savanna Bartlett
Floresville,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
General Manager
Freddy's Frozen Custard and Steakburgers
Selma, TX
01.2023 - 07.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Grew community awareness.
- Reversed negative sales trends.
- Achieved substantial growth in output and earnings, advancing from last position to elite top 3%.
- Oversaw product development initiatives from concept through completion stages.
- Designed sales and service strategies to improve revenue and retention.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Administered employee discipline through verbal and written warnings.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Created schedules and monitored payroll to remain within budget.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored progress by establishing plans, budgets and measuring results.
Assistant Manager
Freddy's Frozen Custard & Steakburgers
Greenville, TX
07.2022 - 12.2022
- Facilitated onboarding sessions for new employees.
- Addressed feedback swiftly to maintain service quality.
- Conducted initial training sessions to orient team members.
- Coordinated timelines efficiently.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
Manager
Chick-fil-A
Conroe, TX
03.2021 - 07.2022
- Analyzed business performance data and forecasted business results for upper management.
- Led a team of 20 employees on each shift, ensuring high productivity and excellent customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Proposed or approved modifications to project plans.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Team Member/ Trainer/ Assistant Manager
Chick-fil-A
Conroe, Tx
10.2019 - 03.2021
- Answered customer questions and provided store information.
- Accomplished production goals by working with speed and accuracy.
- Adhered to company policies and procedures regarding cash handling practices.
- Participated in training sessions for new employees when needed.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Oversaw cash handling procedures to ensure accuracy of transactions.
- Established quality KPIs and reported on performance to senior management, highlighting achievements and areas for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
High School Diploma - cosmetology
Conroe High School
Conroe, Tx05.2022
Skills
- Effective communication
- Conflict Management
- Public speaking
- Team building
- Problem solving
- Business leadership
- Employee motivation
- Flexible
- Verbal and written communication
- Team Development
Awards
GM of the Quarter
Languages
English
References
References available upon request.
Timeline
General Manager
Freddy's Frozen Custard and Steakburgers
01.2023 - 07.2024
Assistant Manager
Freddy's Frozen Custard & Steakburgers
07.2022 - 12.2022
Manager
Chick-fil-A
03.2021 - 07.2022
Team Member/ Trainer/ Assistant Manager
Chick-fil-A
10.2019 - 03.2021
High School Diploma - cosmetology
Conroe High School