SAVANNA HURT
Las Vegas
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive problem-solver with a focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Hostess
Oscar's Steakhouse
11.2023 - Current
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere.
- Demonstrated exceptional customer service skills by managing reservations and contact information as well as orchestrating speedy seating in a professional manner.
- Demonstrated my ability to handle and manage a range of 200-700 guests per day.
- Effectively communicated with team members, kitchen staff, and management to ensure smooth service.
Customer Service Representative
Shift4 Payments
01.2023 - 11.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicated with clients via phone, email, chat and tickets
- Identified and resolved discrepancies and errors in customer accounts.
- Worked closely with additional internal departments and teams to understand and ensure proper course of action is taken
Event Security Guard
C.I. Security Services
03.2022 - 05.2023
- Checked identification of attendees entering and exiting facility to eliminate unauthorized visitors
- Guarded VIP areas and patrol events containing more than 10,000 guests
- Permitted entry with escort for approved persons into secure locations
Hostess/Expeditor
Vikings Boiling Seafood
12.2021 - 09.2022
- Prepared dining room for service by cleaning, organizing tables and placing table settings
- Cultivated positive guest relations by managing information an orchestrating speedy seating
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customers inquiries
- Trained new hostesses with the best practices on customer service and restaurant policies to maintain high standards of service
Teacher's Assistant
Rainbow Dreams Academy
01.2021 - 12.2021
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by monitoring students in recess environments.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Copied, organized and distributed classroom assignments or other paperwork.
Education
Medical Technology
College of Southern Nevada
Las Vegas, NVSkills
- Customer service
- Cash handling
- Reservation management
- Phone etiquette
- Effective multitasking
- Detail-oriented
- Serving diverse communities
- Friendly and outgoing
- Information protection
- Computer skills
- Verbal and written communication
Timeline
Hostess
Oscar's Steakhouse
11.2023 - Current
Customer Service Representative
Shift4 Payments
01.2023 - 11.2023
Event Security Guard
C.I. Security Services
03.2022 - 05.2023
Hostess/Expeditor
Vikings Boiling Seafood
12.2021 - 09.2022
Teacher's Assistant
Rainbow Dreams Academy
01.2021 - 12.2021
Medical Technology
College of Southern Nevada
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