Savanna Johnson
South Lyon,MI
Summary
Proven track record in enhancing customer satisfaction and streamlining inventory at DSW, coupled with maintaining safety and providing exceptional service as a managing lifeguard at the Warren Community Center. Skilled in computer applications and adept in time management, I excel in fast-paced environments, significantly improving service delivery and operational efficiency.
Overview
5
5
years of professional experience
Work History
Patient Care Technician
Henry Ford Hospital
Novi, MI
08.2024 - Current
- Administered patient care under supervision, ensuring comfort and safety during treatments.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily living activities, promoting independence and well-being.
- Maintained accurate patient records and documentation, enhancing communication within healthcare team.
- Educated patients and families on care plans, improving understanding of treatment processes.
- Trained new technicians on best practices in patient care and safety protocols.
DSW Associate
DSW
Troy, MI
09.2023 - 08.2024
- Greet customers and offer assistance for increased customer satisfaction.
- Improve customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Develop and implement strategies to increase customer satisfaction and engagement.
- Streamline inventory management processes, reducing waste and ensuring optimal stock levels are maintained.
Lifeguard/ Pool Director
Warren Community Center
Sterling Heights, MI
06.2021 - 12.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored the safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
Education
No Degree - Nursing
Schoolcraft College
Livonia, MISkills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
Timeline
Patient Care Technician
Henry Ford Hospital
08.2024 - Current
DSW Associate
DSW
09.2023 - 08.2024
Lifeguard/ Pool Director
Warren Community Center
06.2021 - 12.2022
No Degree - Nursing
Schoolcraft College