SAVANNA KELLY
Plain City
Summary
Proactive BDC Representative with strong focus on achieving high sales targets. Assertive in generating leads and scheduling appointments, consistently driving business growth through effective communication and follow-up. Optimistic and goal-oriented, dedicated to delivering exceptional customer service and exceeding performance benchmarks. Able to stand out in competitive market by leveraging persuasive skills and results-driven approach.
Overview
4
4
years of professional experience
Work History
BDC Representative
Ricart
09.2024 - 12.2024
- Kept up on the progress of sales leads from initial contact through closure of sale.
- Assisted customers with their inquiries and provided them with information on products and services that are offered by the company.
- Checked in with customers after sale completion to ensure satisfaction.
BDC Representative
Coughlin
05.2023 - 08.2024
- Used strong problem solving skills to identify solutions for customers' needs.
- Provided knowledgeable and courteous assistance to all incoming callers regarding products.
- Worked quickly to meet customer needs and resolve problems.
Mail Carrier
USPS
02.2023 - 05.2023
- Delivered mail and packages efficiently to residential and commercial addresses.
- Maintained accurate records of deliveries and collected signatures as required.
- Utilized handheld devices for tracking deliveries and updating route information.
- Adapted to changing daily routes based on volume and customer needs.
Product Associate
Honda Of America, Mfg
02.2022 - 02.2023
- Collaborated with cross-functional teams to identify product requirements and enhance user experience.
- Executed market research to inform product development and competitive positioning strategies.
- Assisted in managing product lifecycle from concept through launch, ensuring timely delivery and quality standards.
- Developed and maintained comprehensive documentation for product specifications and feature descriptions.
Restaurant Server
Leon’s Garage
06.2021 - 01.2022
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to accurately fulfill orders and maintain timely service.
- Managed cash transactions and processed payments efficiently at point of sale.
- Trained new servers on menu items, service standards, and restaurant protocols.
Restaurant Server
Texas Roadhouse
01.2021 - 06.2021
- Maintained cleanliness and organization of dining area to enhance guest comfort.
- Recommended food and beverage pairings to enhance customer satisfaction and sales.
- Resolved guest complaints promptly, fostering a welcoming environment and retaining clientele.
Education
License - Esthetics
The Spa School
07.2018
Skills
- Goal oriented
- Appointment setting
- Performance tracking
- CRM software
- Follow-up calls
- Multitasking
Timeline
BDC Representative
Ricart
09.2024 - 12.2024
BDC Representative
Coughlin
05.2023 - 08.2024
Mail Carrier
USPS
02.2023 - 05.2023
Product Associate
Honda Of America, Mfg
02.2022 - 02.2023
Restaurant Server
Leon’s Garage
06.2021 - 01.2022
Restaurant Server
Texas Roadhouse
01.2021 - 06.2021
License - Esthetics
The Spa School