Savanna Pena
Tolleson,USA
Summary
Organized and motivated with strong time management and organizational skills. Eager to leverage abilities in diverse environments while contributing to company success. Seeking entry-level opportunities to further develop skills and drive growth.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Admissions Coordinator
Tulsa Welding School
Phoenix, USA
01.2024 - 08.2026
- Managed student recruitment and supported high school admissions team in application processing.
- Reviewed application materials for accuracy and completeness before submission.
- Communicated with prospective students via phone, email, and Field trips/career fairs.
- Generated detailed reports to track student application progress, uploaded documents, connected with departments.
Admissions Call Center
Universal Technical Institute
Avondale, USA
02.2020 - 01.2025
- Answered inbound and outbound inquiries from prospective students, guiding them to appropriate departments for assistance.
- Processed application paperwork through CRM, streamlining application management and improving response time.
- Ensured compliance with program requirements, facilitating student enrollment and program success.
Barista/Barista Trainer
Blendz Boba Lounge
Glendale, USA
10.2018 - 01.2019
- Led daily opening and closing operations, prepared various drinks and food items including elotes and waffles.
- Prepared various teas, including Thai, golden milk, black, green, and lemonade.
- Functioned as cashier, prepared coffee drinks and hot teas, maintained stock levels of cups, cookies, and cookie dough.
- Learned to prepare Boba using a rice cooker.
- Ordered supplies for low inventory items including bubbles, syrups, and food products.
Retail Sales Associate
DSW Inc.
Avondale, USA
08.2016 - 09.2017
- Processed customer transactions accurately at the point of sale.
- Processed customer transactions and answered calls, ensuring a smooth and positive shopping experience.
- Assisted customers in selecting footwear to meet their needs.
- Maintained merchandise presentation according to company standards.
- Gained patience and customer service skills through interactions with diverse clientele while stocking and reordering merchandise at DSW.
Team Member/Cashier
Chick-fil-A
Avondale, USA
02.2016 - 08.2016
- Took customer orders at front counter and drive-thru, ensuring accuracy and efficiency.
- Provided customer service at Chick-Fil-A, gaining valuable experience in a fast-paced environment.
- Organized and replenished condiments at service area to ensure availability for customers. and bagged food for customers at window, maintaining cleanliness and organization.
Education
High School Diploma -
La Joya Community High School
Tolleson, AZ05-2016
Skills
- CRM management
- Administrative assistance
- Data entry
- Customer service and support
- Inbound call management
- Microsoft Office and Excel
- Attention to detail
- Organizational abilities
- Team collaboration
Certification
Driver's License
Timeline
Admissions Coordinator
Tulsa Welding School
01.2024 - 08.2026
Admissions Call Center
Universal Technical Institute
02.2020 - 01.2025
Barista/Barista Trainer
Blendz Boba Lounge
10.2018 - 01.2019
Retail Sales Associate
DSW Inc.
08.2016 - 09.2017
Team Member/Cashier
Chick-fil-A
02.2016 - 08.2016
High School Diploma -
La Joya Community High School