Savanna VanDeman
Phoenix,AZ
Summary
Dedicated server with proven expertise in delivering exceptional customer service, enhancing guest engagement, and implementing effective sales techniques. Committed to fostering a welcoming atmosphere and ensuring guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
PF Chang's
Scottsdale, AZ
02.2024 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat visits.
- Managed multiple tables efficiently during peak hours, ensuring timely food and beverage delivery.
- Implemented upselling techniques that improved overall sales performance and guest experience.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation standards.
- Trained new team members on menu offerings, service protocols, and operational procedures.
Service Assistant
PF Chang's
Scottsdale, AZ
01.2022 - 02.2024
- Coordinated food delivery between kitchen and dining area, ensuring timely service during peak hours.
- Delivered exceptional customer service by efficiently managing take-out orders and ensuring accuracy.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
Host
PF Chang's
Goodyear, AZ
08.2019 - 01.2022
- Managed guest seating, optimizing flow and ensuring timely service.
- Trained new hosts on operational procedures and customer service standards.
Education
High School Diploma -
Verrado High School
Buckeye, AZ05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Sales techniques
- Food safety practices
- Aloha POS
- Olo
Certification
Food Handler Certification – eFoodHandlers
Timeline
Server
PF Chang's
02.2024 - Current
Service Assistant
PF Chang's
01.2022 - 02.2024
Host
PF Chang's
08.2019 - 01.2022
High School Diploma -
Verrado High School