SAVANNAH A. MCDONNELL
Lebanon,PA
Summary
Experienced with patient record management, appointment scheduling, and office workflows. Utilizes organizational skills and communication abilities to ensure efficient office operations and patient interactions. Knowledge of healthcare protocols and team collaboration to deliver high-quality administrative support.
Overview
12
12
years of professional experience
Work History
Medical Office Associate
Milton S. Hershey Medical Center
Hershey, PA
04.2025 - Current
- Handling patient registration and verifying insurance information accurately to streamline the check-in process.
- Coordinating appointment schedules for patients, ensuring optimal use of office resources and staff time.
- Maintaining and organizing patient records in compliance with HIPAA regulations to ensure data integrity and confidentiality.
- Developed strong relationships with patients and their families, fostering trust and open communication throughout their care journey.
- Collaborated with healthcare providers on referrals to specialty services as needed, enhancing continuity of care for patients.
- Monitored patient wait times and adjusted scheduling as needed to improve overall patient satisfaction during visits.
- Elevated patient experience with friendly interactions at check-in/check-out while diligently verifying demographic information for accuracy during each visit.
- Maintained a welcoming environment for patients by ensuring cleanliness and organization in waiting areas and exam rooms.
- Provided prompt, polite and professional in-person customer service.
LEAD Warehouse Specialist
Ace Hardware Distribution Center
Fredericksburg, PA
07.2021 - 07.2024
- Trained/certified to operate power equipment
- Led daily warehouse operations to optimize order fulfillment and enhance customer satisfaction across teams.
- Directed inventory management processes, ensuring accurate stock levels and timely replenishment of merchandise.
- Streamlined workflow procedures, resulting in faster order processing times and improved accuracy in shipments.
- Coordinated training programs for staff on safety protocols and equipment operation to improve compliance.
- Maintained effective communication with cross-functional teams to resolve issues and promote collaborative problem-solving.
- Monitored performance metrics to identify areas for improvement and implement corrective action plans effectively.
- Facilitated regular team meetings to discuss goals, enhance team cohesion, and align on priorities.
- Oversaw compliance with safety regulations, fostering a culture of safety awareness among warehouse personnel.
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Supervised warehouse operations by managing employees during shifts.
Warehouse Specialist
Ace Hardware Distribution Center
10.2018 - 07.2021
- Receiving and filling retailer and customer orders
- Picking merchandise from warehouse shelves
- Accurately pack orders to serve customers the right way
- Packing and processing parcel orders and sending them directly to shipping courier
- Processing and doing paperwork for retailers via L.T.L (Less-Than-Truckload)
- Assist in the day-to-day performance of operation
- Trained/certified to operate power equipment
Asset Protection Associate
Weis Markets
01.2018 - 10.2018
- Responsible for keeping accurate log of all product losses for each week and submitting that log to management.
- Assisted in developing work schedule for loss prevention associates assigned to work the sales floor.
- Regularly did inspections of loss prevention surveillance and product protection equipment.
- Walking the floor to search for shoplifters and apprehend them when exiting the store.
- Navigating through the camera systems.
Assistant Front End Manager
Weis Markets
03.2016 - 12.2017
- Receive payment by cash, check, credit cards, gift cards or other electronic tenders
- Assist customers by providing information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as sweeping floors and emptying trash cans
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Supervise others and provide on-the-job training
- Offer customers carry-out services at the completion of transactions
- Monitoring associates and scheduling my department
- Bookwork
Cashier and Sales Floor Associate
KMART
Lebanon, PA
06.2014 - 03.2016
- Receive payment by cash, check, credit cards, gift cards or other electronic tenders
- Assist customers by providing information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as sweeping floors and emptying trash cans
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Supervise others and provide on-the-job training
- Offer customers carry-out services at the completion of transactions
Education
Exercise Science
Lebanon Valley College
Annville, PA12 2016
High School Diploma - undefined
Lebanon High School
Lebanon, PA6 2016
Skills
- Patient scheduling
- Insurance verification
- Appointment management
- Healthcare compliance
- Medical office software
- HIPAA regulations
- Patient confidentiality
- Patient care
- Computer skills
Timeline
Medical Office Associate
Milton S. Hershey Medical Center
04.2025 - Current
LEAD Warehouse Specialist
Ace Hardware Distribution Center
07.2021 - 07.2024
Warehouse Specialist
Ace Hardware Distribution Center
10.2018 - 07.2021
Asset Protection Associate
Weis Markets
01.2018 - 10.2018
Assistant Front End Manager
Weis Markets
03.2016 - 12.2017
Cashier and Sales Floor Associate
KMART
06.2014 - 03.2016
Exercise Science
Lebanon Valley College
High School Diploma - undefined
Lebanon High School