Savannah Branson
Sparks,NV
Summary
Dynamic sales professional with a proven track record at RV Country, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and maximizing revenue through strategic upselling. Adept at fostering teamwork and collaboration, while maintaining up-to-date industry knowledge to drive business success.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
Work History
Sales Associate
RV Country
03.2025 - Current
- Built relationships with customers to encourage repeat business.
- Assisted customers in determining their needs, presenting suitable RV options based on their preferences and budget requirements.
- Enhanced dealership reputation by consistently delivering exceptional customer experiences.
- Maximized revenue opportunities through strategic upselling of accessories, warranties, insurance policies, and other value-added services.
- Maintained up-to-date knowledge of industry trends, competitor strategies, and emerging technologies within the recreational vehicle market.
- Expedited deal closings by coordinating closely with finance and service departments, ensuring a seamless transaction process for customers.
- Continuously sought opportunities to enhance personal sales skills and RV product knowledge, attending relevant workshops, seminars, or other professional development events.
RV Service Technician
RV Country
09.2021 - Current
- Improved customer satisfaction by diagnosing and repairing various RV issues in a timely manner.
- Elevated shop reputation as a trusted source for accurate diagnostics using advanced diagnostic tools effectively in assessing complex issues within RV systems.
- Ensured safety compliance with thorough inspections of electrical systems, plumbing, HVAC units, and structural components of RVs.
- Optimized workflow efficiency by coordinating effectively with service advisors during scheduling and prioritization of tasks.
- Streamlined repair processes by maintaining thorough documentation of work performed on each RV service order.
- Demonstrated adaptability by servicing a wide range of RV makes and models while adhering to manufacturer guidelines.
Administrative Assistant
SNK Repair
03.2021 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Assistant Manager
Charlotte Russe
11.2020 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Product and Operations Manager
Old Navy
10.2017 - 11.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
- Set stores to book and made sure all departments are set up properly and efficiently.
Education
Bachelor of Science - Psychology
University of Nevada
Reno, NV01-2027
Associate of Science - Science
Truckee Meadows Community College
Reno, NV01-2025
Associate of Arts - Social Work
Truckee Meadows Community College
Reno, NV01-2025
General Studies
Truckee Meadows Community College
Reno, NV01-2025
Psychology
Truckee Meadows Community College
Reno, NV01-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Goal oriented
- Outgoing personality
- Stocking and receiving
Timeline
Sales Associate
RV Country
03.2025 - Current
RV Service Technician
RV Country
09.2021 - Current
Administrative Assistant
SNK Repair
03.2021 - 09.2021
Assistant Manager
Charlotte Russe
11.2020 - 03.2021
Product and Operations Manager
Old Navy
10.2017 - 11.2020
Bachelor of Science - Psychology
University of Nevada
Associate of Science - Science
Truckee Meadows Community College
Associate of Arts - Social Work
Truckee Meadows Community College
General Studies
Truckee Meadows Community College
Psychology
Truckee Meadows Community College
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