Savannah Burke
Signal Hill,CA
Summary
Proven leader in customer service and multitasking, I enhanced customer satisfaction and maintained rigorous standards at Jamba Juice. I excel in customer satisfaction, and my approach combines patience, empathy, and detail orientation, driving positive dining experiences and operational efficiency. Highly organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
The Crab Pot
06.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Shift Leader
Jamba Juice
02.2023 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
Los Alamitos High School
Los Alamitos 06.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Detail Oriented
- Interactive communication skills
- Upselling
- Reservation coordination
Certification
- First Aid/CPR Certified
Timeline
Hostess
The Crab Pot
06.2024 - Current
Shift Leader
Jamba Juice
02.2023 - 04.2024
High School Diploma -
Los Alamitos High School
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